TP-Link CommunityTapo Smart CamerasNo sound being recorded
Tapo Smart Cameras

No sound being recorded

No sound being recorded

No sound being recorded
No sound being recorded
2026-02-25 14:28:54
Model: Tapo C500  
Hardware Version:
Firmware Version:

Camera even with record being turned on is not recording or playing back sound 

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Re:No sound being recorded
2026-02-28 09:52:06

  @C2143 

Hi,
1. Please go to the camera's Live View page in the Tapo app and check if you can hear the sound from the camera side when someone is talking to the camera. If not, tap the microphone icon and ensure the camera's microphone volume is set at a high level.

 

2. Go to the camera's Device Settings > Storage & Recording page, ensure the Record Sound option is enabled so the camera will record sound.

 

Best Regards

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