Be700pro
Biggest mistake ive ever made when it comes to any electronics ive ever bought. I have a 10 year old 100$ router that out performs this thing. I constantly have to restart it because its not working like 2-3 times daily. It refuses to connect to my phone at all through the app. This router wouldn't even make a good paper weight at this point I cant believe how discussed i am with this product for the price. Complete waste of money.
As for the support I was asked to upload a picture of the back in chat and before I could upload it the person left and yet again zero help from this team.
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Sorry you had issues with the live chat. I recommend posting the issues your having in this forum. This forum you posted in is for deco mesh routers not archer routers.
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Hello @Johnathon12,
Welcome to our community.
May I know if your network topology diagram is as follows:
ISP modem—router )))((( client devices
(Note: — stands for wired connection,)))((( stands for wireless connection )
What is the firmware and hardware version of your router? Please refer to How to find the hardware and firmware version of my TP-Link device
There are several cases related to unstable connections, including unstable WAN connections and unstable wireless client devices.
For a WAN connection unstable (Router Internet LED turns red/orange occasionally):
1) Connect a PC directly to your modem to verify if your ISP's Internet is stable.
2) Ensure the Ethernet cable connecting your modem to the Router is properly connected, and replace old wires with new ones.
3) Please change the DNS Server of the Router, log in to the web management interface of the Router, go to Advanced > Network > Internet > Advanced Settings, and change the two DNS Servers to 8.8.8.8 and 8.8.4.4. How to Change the DNS servers on the wireless router and DSL modem router (New UI)?
4) Go to Advanced > System > Firmware Update to upgrade the firmware of the Router. How to Upgrade the Firmware on the TP-Link Wi-Fi Routers?
Looks like you have contacted the Live chat support and have done some troubleshooting steps, right? May I know what you have done?
If you need a quicker reply, you can also contact the Local Hotline Support and let them know any troubleshooting steps you have already taken so your case can be prioritized.
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