Blocking YouTube with APC also blocks YouTubeTV
I just subscribed to Advanced Parent Controls for my Deco WiFi 6 Mesh system. I am very disappointed to find that blocking the YouTube app also erroneously blocks the YouTubeTV app as well, even though both apps are listed separately. Please advise if there is a workaround or fix.
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Hi, apart from selecting "YouTube app" under "Blocked Apps", did you also add any "Web filters" or "Blocked Websites"?
If you add one more mobile device under the same Parental Control profile, will the "YouTubeTV app" be blocked as well?
Could you please refer to this link to help me submit the Deco App log: How Do I Submit a Deco App Log?
(Please update the support ticket ID here after submitting the App feedback.)
Thank you very much.
Best regards.
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@David-TP Thank you for replying. Okay, this is strange.
I tested it again today, and now blocking the YouTube app via APC does not work at all, for either device I tested. My most recent test was with both a Hisense GoogleTV and an iPhone. YouTube was not blocked on either.
I emailed both the logs and screenshots of my Advanced Parental Control settings per your instructions. You will see that I have no other blocks configured (I did previously as a way of trying to troubleshoot / resolve the issue on my own, but have since removed those).
Thank you
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@David-TP Can someone please respond to help me troubleshoot this further?
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@HelpFixDecoApp Yes, I did over three days ago but it was not acknowledged or responded to. How long should I expect to wait?
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When you submitted the ticket you "should" have received a TKID number can you please provide that? As I do not work for tp-link I just volunteer my free time as I have it I am unable to provide you with any time frame on when a member of the staff will be able to get back you you.
I will message one of the staff members and see if I can get one of them to message you first thing Monday morning when they are back at work
Thanks.
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HelpFixDecoApp wrote
When you submitted the ticket you "should" have received a TKID number can you please provide that? As I do not work for tp-link I just volunteer my free time as I have it I am unable to provide you with any time frame on when a member of the staff will be able to get back you you.
I will message one of the staff members and see if I can get one of them to message you first thing Monday morning when they are back at work
Thanks.
@HelpFixDecoApp thank you! Ticket TKID260416506
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