MacBook Crashes TP-Link Network via WiFi When Router's USB Storage Sharing Is Turned On

MacBook Crashes TP-Link Network via WiFi When Router's USB Storage Sharing Is Turned On

MacBook Crashes TP-Link Network via WiFi When Router's USB Storage Sharing Is Turned On
MacBook Crashes TP-Link Network via WiFi When Router's USB Storage Sharing Is Turned On
Yesterday
Model: Archer BE3600  
Hardware Version: V2
Firmware Version: 1.3.1 Build 20260106 rel.39388(5553)

Our MacBook Pro crashes the network whenever it connects via WiFi and the router's USB sharing option is turned on. The issue does not persist when the MacBook connects via ethernet, and other devices (Android phones, Linux laptops) cause no issues when USB sharing is on. The problem started about a month ago but would not trigger immediately, but it eventually got to the point where the network went down almost as soon as the MacBook joined. I tried everything else -- turning off EasyMesh, splitting bands, updating system software -- and it did not occur to me it was the USB sharing on the router. I eventually reset the router a couple weeks ago, and everything was fine until I turned USB sharing back on. Then all of a sudden the network crashed as soon as the MacBook joined. Turning off USB sharing has stopped the issue from happening.

 

I searched the forums and did not see anything else like this. Are we the only ones experiencing this issue? Are there any workarounds you can think of, or are we just stuck not using the USB sharing feature?

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Re:MacBook Crashes TP-Link Network via WiFi When Router's USB Storage Sharing Is Turned On
Yesterday - last edited Yesterday

Hello @Flojo ,

It looks like this anomaly is strongly linked to the new firmware. Please see the solution in Archer BE230 V2 May Experience Auto Reboot When SMB Is On After Updating to 1.3.1

 

 

If it doesn't help, we recommend sending an email to forumsupport.usa@tp-link.com  with the following information:

Subject: [Forum Escalation][ID 862862] MacBook Crashes TP-Link Network via WiFi When Router's USB Storage Sharing Is Turned On

Forum Nickname: 3906760Flojo

Thread URL: https://community.tp-link.com/us/home/forum/topic/862862

Model&Version: Archer BE3600-v2-1.3.1

Description: 

MacBook Crashes TP-Link Network via WiFi When Router's USB Storage Sharing Is Turned On

 

Any Other Relevant Information:

Please attach the configuration file and system log on your BE3600 for further investigation.

How to view and save System Log of TP-Link wireless router

How to create and restore from a backup file on your TP-Link Router

 

Once sent, a ticket will be created in our support system, and a team member will follow up to gather more information or troubleshoot the case.

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Re:MacBook Crashes TP-Link Network via WiFi When Router's USB Storage Sharing Is Turned On
17 hours ago

  @Joseph-TP Thank you so much, we'll check that out. I had not noticed that thread because I'd included "mac" in my search. I assumed the Mac was involved, as the issue happened only when it got on WiFi. It's also strange to me that it was fine over ethernet. Anyway, thanks for the fix. I really appreciate the responsiveness!

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