Archer BE600 BE9700 - after 04-21-26 Firmware update 1.1.1-drops external SSD + reboots
Have an external 4TB SSD connected via USB port and has be3n working great for past 3 weeks.
Just this past week after the 1.1.1 Firmware update, the router drops the drive connection by presumably re-booting itself (all the indicator lights go out and then gradually come back on one by one). Have not changed any settings on the router. Have not changed nor added any software/devices/equipment etc.
Router is 3 weeks old, SSD is about 6 months old (tests good when connected to computer).
I just tested router again, I power cycled it off for about 5 min, re-started w/o usb attached and Router worked normally UNTIL I connected the USB drive. Within 1 Minute the router does the re-boot (it has done this THREE times just while I was typing this post! - every few minutes). Have tried a different cable and even a different ext SSD drive - no improvement.
This problem is new and noticed AFTER the 04/21/26 1.1.1 firmware auto-update!
All I am attempting to accomplish is to provide this External SSD drive to an app named: Infuse - to play videos on an Apple TV & iPhone (which worked flawlessly on my older Router that the BE9700 replaced). USB Media Sharing, SMB & Local fTP, Secure Sharing.
Plz provide a fix ASAP or this BE9700 Router is going back to Amazon!
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@2DazeGone I'm seeing similar issues on my BE9500 (also recent firmware - Archer BE9500(US)_V1.6_1.1.1 Build 20260113).
Turning off SMB sharing seems to help with the rebooting when one particular client connects, but I'd like that functionality back.
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Hello @2DazeGone ,
Thanks for contacting our community.
If you need a faster reply, we recommend contacting Local Support: https://www.tp-link.com/us/support/contact-technical-support/#Hotline-Support
Would you mind trying DanGez's suggestion? That is, turn off SMB sharing and see if it helps.
We recommend sending an email to forumsupport.usa@tp-link.com with the following information:
Subject: [Forum Escalation][ID 863268]Archer BE600 BE9700 - after 04-21-26 Firmware update 1.1.1-drops external SSD + reboots
Forum Nickname: 2DazeGone
Thread URL: https://community.tp-link.com/us/home/forum/topic/863268
Model&Version: Archer BE9700-v1-1.1.1
Description:
After updating Archer BE9700-v1 to version 1.1.1, connecting an external SSD causes the router to reboot.
Any Other Relevant Information: Please attach the configuration file and system log on your router for further investigation.
How to view and save System Log of TP-Link wireless router
How to create and restore from a backup file on your TP-Link Router
Once sent, a ticket will be created in our support system, and a team member will follow up to gather more information or troubleshoot the case.
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Hello @DanGez ,
Thanks for sharing your solution.
This unexpected behavior appears to be related to the new firmware. We also recommend sending an email to forumsupport.usa@tp-link.com with the following information:
Subject: [Forum Escalation][ID 863268]Archer BE9500-v1-1.1.1 Enabling SMB sharing causes router to auto reboot
Forum Nickname: DanGez
Thread URL: https://community.tp-link.com/us/home/forum/topic/863268?replyId=1690104
Model&Version: Archer BE9500-v1-1.1.1
Description:
Archer BE9500-v1-1.1.1 Enabling SMB sharing causes the router to auto-reboot; disabling SMB sharing can resolve the issue.
Any Other Relevant Information: Please attach the configuration file and system log on your router for further investigation.
How to view and save System Log of TP-Link wireless router
How to create and restore from a backup file on your TP-Link Router
Once sent, a ticket will be created in our support system, and a team member will follow up to gather more information or troubleshoot the case.
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Hello
If you have a case ID after contacting local support, please feel free to share it here. You are also welcome to share any progress updates at any time.
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Purchased a new TP-Link Archer AXE5400 (Costco) - came with firmware 1.0.1 and SMB / USB works great!
The connected SSD even SLEEPS when not in use (as desired). Working as expected.
No way am I updating the firmware to 1.1.1 - [have auto update turned OFF] seems like you guys really screwed this SMB/USB functionality up with latest firmware.
Not going to turn off SMB as that is a required feature. Returned the BE9700.
Please test updates more thoroughly before you release them.
If this happens again, I'm done with TP-Link products.
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Hello @2DazeGone ,
We understand your need to use the SMB sharing function properly, and we are glad to hear that the Archer AXE5400 supports USB sharing and run normally. We take your feedback very seriously and will fix it as soon as possible.
Thank you again for your feedback and support.
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