Archer AX55 Router Inaccurate Traffic Data

Archer AX55 Router Inaccurate Traffic Data

Archer AX55 Router Inaccurate Traffic Data
Archer AX55 Router Inaccurate Traffic Data
2 weeks ago
Model: Archer AX55  
Hardware Version: V4
Firmware Version: 1.1.2 Build 20241014 rel.55971

I am using an Archer ax55 V4.6 and the traffic statistics shown in the app most of the time are innacurate. In the app, the download and upload traffic speed amount is shown as the same number when I know for sure that it isn't. This problem is only there when you see the total traffic download and upload on the dashboard or home screen of the app. When you open the devices and see the tracking there it doesn't say same upload and download speeds. 

 

Many times it doesn't track the usage at all or shows very low usage even though I am using hundreds of mbps. I also noticed that in some cases the traffic data is accurate like on specific devices like TV's or when I connect to Surfshark VPN on my laptop or iPhone. To try and fix this I have already tried turning off MAC address randomization and the router has been factory reset before and that also didn't fix anything. I have also looked in the web interface (tplinkwifi.net) to access the statistics from there, and the same innaccurate data was showing there too so that part isn't an app problem but instead something else in how the router is tracking the traffic. 

 

After this bug is fixed I also want monthly Wi-Fi usage totals by device for the whole network. A monthly total would make the usage section much more useful for monitoring bandwidth usage over time in different devices. 

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1 Reply
Re:Archer AX55 Router Inaccurate Traffic Data
Tuesday - last edited Tuesday

Hello @GigabitTester01 ,

Welcome to our community.

 

We recommend sending an email to forumsupport.usa@tp-link.com  with the following information:

Subject: [Forum Escalation][ID 863768]Archer AX55 Router Inaccurate Traffic Data

Forum Nickname: GigabitTester01

Thread URL: https://community.tp-link.com/us/home/forum/topic/863768

Model&Version: Archer AX55-v4.6-1.1.2

Description: 

 

Please briefly describe the details of your question. For example:

 

Problem 1: Download and upload speeds displayed in the app are the same.

This only occurs when viewing total download and upload speeds on the dashboard or home screen. If the client list is opened to view tracking data, the displayed upload and download speeds are different.

 

Problem 2: Inaccurate traffic tracking data.

Even with hundreds of Mbps of bandwidth used, it shows extremely low usage.

Data is normal when connected to Surfshark VPN on a TV, laptop, or iPhone.

 

Troubleshooting attempts:
Disabled random Macs and reset the device. The same issue exists in the web interface.

 

 

Any Other Relevant Information: Please attach the configuration file and system log on your router for further investigation.

How to view and save System Log of TP-Link wireless router

How to create and restore from a backup file on your TP-Link Router

 

Once sent, a ticket will be created in our support system, and a team member will follow up to gather more information or troubleshoot the case.

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#2