NordVPN unable to add to GE800 / BE19000 Client via web console

NordVPN unable to add to GE800 / BE19000 Client via web console

NordVPN unable to add to GE800 / BE19000 Client via web console
NordVPN unable to add to GE800 / BE19000 Client via web console
23 hours ago
Tags: #VPN #GE800
Model: Archer GE800  
Hardware Version: V1
Firmware Version: 1.3.3 Build 20260210 rel. 43232

Im having issues adding NORD vpn as my client vpn provider for my new GE800/BE19000 WiFi Router. 

 

 

Explanation, in detail, below:

 

When i first bought and installed the GE800 i had no issue adding my NORD vpn to the vpn client in the TPLink web console. 

 

 

While doing unrelated diagnostic work/coding on my PC I noticed that the MAC address for my PC did not match the MAC address assigned to my PC on the device list in the vpn client tab on the web console. So I deleted my PC from the device list, readded it back with the correct MAC address, and pressed save. After doing so I turned off the vpn client for 10 seconds then back on via toggle on web console. After this the vpn client never left a "Connecting" state. 

 

 

I waited 15 minutes then decided to delete the NORD vpn account from the VPN client tab and re add the account. I clicked add, choose NORD vpn from the list of NORD and SurfShark and was prompted to enter my VPN token. Went to NORD website, generated a fresh token, entered it in the box provided on screen. Was prompted to select either Wiregaurd or OpenVPN, choose wiregaurd and selected a server from the list. I use this server on the Windows app and Android app so I know its a functioning server that has the best speed for my area. I click Save and thw screen immediately tells me "No internet connection. Check internet" or something very similar. This is strange because I obviously have internet connection through the router that im connected to.

 

I try this a few times, making sure that I am able to connect to the Windows app via the same server and Wiregaurd. No problems there. After I decide to try connecting to OpenVPN instead of Wiregaurd. 

 

 

Get an .ovpn file from NORd website and.my sign in creds (not my login creds, the specific creds from nord for app access, I know the difference). Enter everything, upload .ovpn file and get the same error message. "No Internet Connection" etc. I try both TCP and UDP .ovpn files and neither work. Same error. 

 

 

Ive rebooted the router multiple times. I have not factory reset the router yet because it is all setup the way I want it, which took some time with all the devices I have on IoT etc. The NORD app continues to work

 

Most people suggest just sticking with the Windows/Android app but unfortunately I need to add it to the router for other reasons. And either way, this was one of the features I bought the router for.

 

 

So thats where Im at. I can't add the NORD client that I had added previously with either Wireguard or OpenVPN. 

 

Please HELPindecision

 

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1 Reply
Re:NordVPN unable to add to GE800 / BE19000 Client via web console
10 hours ago - last edited 10 hours ago

Hello @Breeze23 ,

Welcome to our community.

 

For your case, please try the following steps:

  1. Completely delete the VPN configuration: Go to the VPN client page and delete all VPN account configurations.
  2. Clear your browser cache: Completely clear the browser cache, cookies, and history you use to access the router management page. Alternatively, directly log in to the router again using your browser's "incognito/private mode" to configure it. This eliminates interference from old page data cached on the browser.
  3. Restart the router: After clearing the browser cache, restart the router again and wait for it to fully boot up.
  4. Use alternative service credentials: Generate a completely new set of NordVPN "service credentials" (not your account password). This ensures that the tokens you use are completely fresh and have no association with the old configuration.
  5. Try different protocols and servers:Try the OpenVPN (UDP) configuration first. Manually download a .ovpn configuration file from the Nord website and use the newly generated service credentials. When selecting a server, do not choose the same server you have used before; try a different country or city. For example, if you were using us1234, try de1234 or ca1234.
  6. If OpenVPN doesn't work, try configuring WireGuard with a new token, again selecting a different server.

 

Best Regards.

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