UB500 no BLE support as advertised

UB500 no BLE support as advertised

UB500 no BLE support as advertised
UB500 no BLE support as advertised
a week ago - last edited Wednesday
Model: UB500  
Hardware Version: V3
Firmware Version:

As others have posted, even though TP-Link advertises that the UB500 USB Bluetooth dongle supports Bluetooth LE, the drivers do not allow for it to be enabled in Windows 11.

 

When is TP-Link going to fix this?  It was pointed out by someone else in this same forum 2 years ago.

 

In the meantime, I bought an Asus USB dongle (Asus BT600) that includes driver software that actually works as advertised and provides desired LE support.

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#1
1 Accepted Solution
Re:UB500 no BLE support as advertised-Solution
a week ago - last edited Wednesday

Hello  @bt10111 ,

Welcome to our community.

 

Thank you for your inquiry. The UB500 supports BLE, but it does not support LE Audio. These are two distinct technical standards.

Regarding BLE functionality: You can verify that this feature is enabled by checking the Bluetooth section of your Device Manager to confirm the presence of the relevant BLE entries.

 

8f3601160c524e2991da28c448487fa3

 

To help us diagnose the connection issues you are experiencing more accurately, please let us know the specific model of the device you are attempting to connect to.

For example:

If you are attempting to pair the UB500 with a device that requires LE Audio support to connect—such as certain newer hearing aids or Bluetooth receivers that support LE Audio—you will be unable to connect.

This is because , once paired, devices that support LE Audio typically display "LE Audio" or "LC3" codec options in the "Audio devices" or "Speakers" sections of Device Manager. Since the UB500 does not support LE Audio, these options will not appear.

 

Best Regards.

Welcome to Our Community! Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click Or ☆Recommended Solution if the post/answer helps.
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#2
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Re:UB500 no BLE support as advertised-Solution
a week ago - last edited Wednesday

Hello  @bt10111 ,

Welcome to our community.

 

Thank you for your inquiry. The UB500 supports BLE, but it does not support LE Audio. These are two distinct technical standards.

Regarding BLE functionality: You can verify that this feature is enabled by checking the Bluetooth section of your Device Manager to confirm the presence of the relevant BLE entries.

 

8f3601160c524e2991da28c448487fa3

 

To help us diagnose the connection issues you are experiencing more accurately, please let us know the specific model of the device you are attempting to connect to.

For example:

If you are attempting to pair the UB500 with a device that requires LE Audio support to connect—such as certain newer hearing aids or Bluetooth receivers that support LE Audio—you will be unable to connect.

This is because , once paired, devices that support LE Audio typically display "LE Audio" or "LC3" codec options in the "Audio devices" or "Speakers" sections of Device Manager. Since the UB500 does not support LE Audio, these options will not appear.

 

Best Regards.

Welcome to Our Community! Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click Or ☆Recommended Solution if the post/answer helps.
Recommended Solution
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#2
Re:UB500 no BLE support as advertised
a week ago - last edited Wednesday

  @Joseph-TP 

Thanks, Joseph.  You are in fact correct - I was specifically frustrated that I couldn't figure out how to enable Bluetooth LE Audio without realizing that it is not part of the base BLE standard.

 

Problem solved.

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#3