Updated AX6000 Now unable to load Ring.com and phone app not loading

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Updated AX6000 Now unable to load Ring.com and phone app not loading

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Updated AX6000 Now unable to load Ring.com and phone app not loading
Updated AX6000 Now unable to load Ring.com and phone app not loading
2020-03-22 22:38:40

Updated router firmware to (Archer AX6000(US)_V1_200212) on 3-21-20 and was able to load my ring camera app on my phone and view my cameras. 

The next day 3-22-2020 I find that I am unable to load the cameras on the ring app and or ring website. (https://ring.com/) 

 

Waited one hour thinking the service went down, after rechecking and the service still no loading, 

 

I restarted the router and modem. No change, tried connecting my computer into the modem and the site loaded. Disconnected my phone from the wifi and the app now loads all cameras.

 

I tried reverting the router to (1.0.6 Build 20190822 rel.26396) and restoring router to factor settings and still unable to use the ring app or site when connected to the router.

 

Has anyone ran into something like this before?

 

Thank you


 

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#1
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4 Reply
Re:Updated AX6000 Now unable to load Ring.com and phone app not loading
2020-03-23 18:07:52

@slowpassat 

 

With the AX6000 are you able to visit other websites?

 

When you mentioned you disconnected the phone from Wi-Fi, so at that time the ring cameras were connnected to the AX6000, and you accessed them remotely?

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#2
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Re:Updated AX6000 Now unable to load Ring.com and phone app not loading
2020-03-25 03:04:11

@Tony 

Was able to get it working again, restored factory defaults for the seconed time and it now works. Now have a new problem, WIth the AX6000 connected I get 200-300mbs, But when conneded right to the modem I get my 900+mbs. ugh

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#3
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Re:Updated AX6000 Now unable to load Ring.com and phone app not loading
2020-03-25 20:32:42

@slowpassat 

 

Are you testing with Wi-Fi only or do you see that when wired to the AX6000 too?

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#4
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Re:Updated AX6000 Now unable to load Ring.com and phone app not loading
2020-03-31 02:32:28
@slowpassat , I have been having the same issue with slower speeds and randomly able to see wifi signals since first use. Installed earlier software hoping it was the firmware but same results. Wired connection works great wireless doesn't perform but may half the download speed and maybe 70% of upload speed. Serious issue with firmware, would return if not outside of my 30 days with Amazon.
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#5
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