Router not seeing input signal from modem

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Router not seeing input signal from modem

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Router not seeing input signal from modem
Router not seeing input signal from modem
2020-05-15 11:25:29
Model: Archer A7  
Hardware Version: V5
Firmware Version: 1.0.11

Router cannot find internet connection from wired connection to modem. ISP repeated confirms modem is fine with good signal, but I cannot get router to see an internet connection so I can upgrade firmware. 

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Re:Router not seeing input signal from modem
2020-05-15 11:48:58
Bypass the router and connect a PC direct to the modem being sure to use a good Ethernet cable. Power cycle the PC and modem. Test your connection. If you have an issue, it is not the router. Try a different cable and check the pins in the connectors to ensure none are bent. If you get a good connection and speed, then power down and reattach the router, power up, and retest. Use good cables as that is often a cause. Next try a factory reset.
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Re:Router not seeing input signal from modem
2020-05-15 20:17:54

@jr00 

 

Another thing to try is to leave the A7 on, and reboot only the modem. Some modems will not recognize the router not giving a internet connection so they need to be rebooted.

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