Solid Red Signal on Deco Towers

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Solid Red Signal on Deco Towers

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Solid Red Signal on Deco Towers
Solid Red Signal on Deco Towers
2020-06-09 14:21:11
Model: Deco W2400  
Hardware Version:
Firmware Version:

We recently switched from range extenders to the Deco mesh system.  It was working properly until yesterday morning when all 4 towers were solid red and would not connect to the internet.  I tried rebooting everything incuding the modem, even wnet back to factory settings on the decos, and did a web chat with TP support, but after the app recognized the deco in the set up process, I got a message that said the deco was not properly connected to the internet.  Any suggestions on what I am doing wrong?  Thanks

  0      
  0      
#1
Options
1 Reply
Re:Solid Red Signal on Deco Towers
2020-06-09 21:19:09

@MichV 

 

All the slave Deco units rely on the main Deco unit. Mainly when it comes to an internet connection so the slaves can daisy chain to each other, but if the main Deco is no longer giving internet, then everything goes red (no internet). 

 

Focus on the main Deco to see if the LED is red, if so then the modem is not giving an internet connection. Leave the Deco unit on, and only reboot the modem to see if that restores the internet to the Deco.

 

If the Deco is green, but the slaves are red, move the red Decos closer to the main Deco as they could be too far.

  0  
  0  
#2
Options

Information

Helpful: 0

Views: 1506

Replies: 1

Related Articles
icon

Accessibility Adjustments

icon RESET

Choose the right accessibility profile for you

OFF

Seizure Safe

Eliminates flashes and reduces color

OFF

Cognitive Disability

Assists with reading and focusing

OFF

Vision Impaired

Enhances the website's visuals

OFF

ADHD Friendly

More focus and fewer distractions

Content Adjustments

Adjust Scale

icon
100%
icon

Highlight Title

icon

Highlight Link

icon

Text Magnifier

icon

Readable Font

icon

Adjust Fontsize

icon
100%
icon

Align Center

icon

Adjust LineHeight

icon
100%
icon

Align Left

icon

Adjust LetterSpacing

icon
100%
icon

Align Right

icon

Color Adjustment

Low Saturate

icon

High Saturate

icon

Dark Contrast

icon

Light Contrast

icon

Set Text Colors

Monochrome

icon

Set Title Colors

High Contrast

icon

Set BackgroundColor

Orientation Adjustments

Muted

icon

Hide Images

icon

Read Mode

icon

Stop Animation

icon

Reading Mask

icon

Highlight Hover

icon

Big Black Cursor

mutedicon

Big White Cursor

icon

Hide Video/Audio

icon

Stop Video

icon

Stop Audio

icon

Hide Animation

icon

Reading Guide

icon

Useful Links