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Deco already set up, but factory reset phone.

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Deco already set up, but factory reset phone.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

syrket

2020-09-20 20:37:24

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Registered: 2020-09-20

Deco already set up, but factory reset phone.

2020-09-20 20:37:24

Model: Deco X20

Hardware Version:

Firmware Version:

Hey guys,

I have a Deco X20 system that is already set up and functioning. Earlier today I factory reset the phone that I set up the Deco system with to fix an unrelated problem. I reinstalled the app, but when I log in, it only wants to set it up from the beginning but everything is working already so I don't know how to just get to the current set up so I can manage stuff if I need too. Any help? Thanks.

1 Reply

Tony

2020-09-21 21:29:59

Posts: 6306

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Registered: 2018-11-06

Re:Deco already set up, but factory reset phone.

2020-09-21 21:29:59

@syrket

You would not need to be on the same Wi-Fi in order to manage the device. Have you tried disabling your Wi-Fi, and then logging in to see if the Deco network comes up?

If not, the Deco could possibly be set up with a different TP-Link ID account. If not, you may need to reset the Deco and set it up again with the account you are currently logged in as.

syrket

2020-09-20 20:37:24

Posts: 1

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Registered: 2020-09-20

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Deco already set up, but factory reset phone.

Deco already set up, but factory reset phone.

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