Satellite decos randomly disconnecting after firmware update

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Satellite decos randomly disconnecting after firmware update

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Satellite decos randomly disconnecting after firmware update
Satellite decos randomly disconnecting after firmware update
2022-01-01 13:47:35
Model: Deco M5  
Hardware Version: V3
Firmware Version: 1.5.7

I updated my firmware yesterday to version 1.5.7 and afterwards my decos will not maintain connectivity to the main deco.  Their LED will randomly flash red for a few seconds, then it will reconnect and turn green again.  This is not a new install and these devices were working without issue prior to the upgrade.

 

Things I have tried:
Rebooted all deco devices.  From the app, and by unplugging.
Removed and then added back the decos
Performed a reset using the button on the bottom of the deco

 

Any help/guidance is appreciated.

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#1
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Re:Satellite decos randomly disconnecting after firmware update
2022-01-04 01:35:27

@jrekkedal 

Hi, thank you for the feedback.

May I know who is your internet service?

And did both of the satellite units have the same issue?

How often did this issue repeat?

Later, I would like to forward your case to the senior engineers, and please check whether you could get an email from us.

 

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#2
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