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TG-3468 not working after startup, only after restart

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TG-3468 not working after startup, only after restart

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eirismania

2022-01-09 08:38:57

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Registered: 2022-01-09

TG-3468 not working after startup, only after restart

2022-01-09 08:38:57

Model: TG-3468

Hardware Version: V4

Firmware Version: 1168.3.1022.2021

Hi. I have a TG-3468 Ethernet adapter which works really strange on my Windows 11 PC. If I shutdown the computer, and the startup again, it will not be recognized by the PC. It's not in the Device Manager. But if I then restart, it works. This happens every time. The driver version I have is 1168.3.1022.2021 (don't know the firmware version), which I got from Realtek. I also tried with the one in the support page here at TP Link, but that didn't solve the problem. Any ideas?

4 Reply

Solla-topee

2022-01-11 07:20:41 - last edited 2022-01-11 07:21:55

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Re:TG-3468 not working after startup, only after restart

2022-01-11 07:20:41 - last edited 2022-01-11 07:21:55

Hello @eirismania

Thank you for your detailed post.

May I know did the TG-3468 work fine with Win10 computer before, do you mean the the PCI adapter will show up in device manager after a PC restart?

If the adapter not recognized by PC (disappear from Device Manager) from time to time, please try some suggestions in Case2 in the FAQ below:

What should I do if I cannot install the driver of TP-Link Network Adapter in Windows computer?

Try a different PCI slot.
Install the adapter on another computer to see if it can be detected.
Remove the checkbox before "Allow the computer to turn off this device to save power" in adapter Properties settings> > Power Management tab

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

eirismania

LV1

2022-01-11 07:44:54

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Re:TG-3468 not working after startup, only after restart

2022-01-11 07:44:54

Hi @Solla-topee. Thank you for your answer. I never tried it on a Windows 10 PC and I don't have another computer to try it on. I already have the "Allow the computer to turn off this device to save power" option disabled as I read in another forum that this could be a solution. What I haven't tried is changing the PCI slot.

I can't reproduce the problem 100% of times. Sometimes after a powerup it does work, but it mostly doesn't and I need to restart, which always works. It's very strange.

Solla-topee

2022-01-13 06:49:11

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Re:TG-3468 not working after startup, only after restart

2022-01-13 06:49:11

Hello @eirismania

I 'd like to confirm if you installed Win10 X64 driver for TG-3468

https://www.tp-link.com/support/download/tg-3468/

Disable other wired network adapters on PC except tp-link adapter

To help isolate the issue, you probably need to try this adapter on a different PC like Win10/Win8/Win7 if that is possible.

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

eirismania

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2022-01-13 08:31:09

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Re:TG-3468 not working after startup, only after restart

2022-01-13 08:31:09

@Solla-topee I did this initially. The first driver I used was that one, but it had the same problem. I then used the Realtek one and it has similar problems, although less, I think. I don't have another PC to try it on and the onboard Ethernet is disabled via BIOS.

eirismania

2022-01-09 08:38:57

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Registered: 2022-01-09

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TG-3468 not working after startup, only after restart

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