Deco E4 no internet connection
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.Deco E4 no internet connection
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hi team,
I have issues with my Deco E4. All my mobile phones and Macbook doesn't`t have problem, but my work windows 10 laptop is connected to the Deco network, but doesn't`t have internet connection. I saw old threads for different Deco models with similar issues and I tried to forget the network and connect again, but the issue still exists. It doesn't`t mater if I`m using DHCP or static IP
Do you have any suggestion for me?
Thanks in regards
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Thanks for the update.
When there is only 5ghz enabled, if we temporarily set up the network security mode to be "none", would it make any difference?
I see the wireless adapter is Intel AC8265 and there are quite a few feedbacks about this adapter with 5GHz Wi-Fi over the internet.
And On the Intel website, I see there is one more driver available-20.70.30.1. maybe you could try to install the following driver:
Thank you and wait for your reply.
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Hi David,
Thanks for your support! Just short update - I just installed the newest Intel driver and it seems that it is working. The thing is that in the past after reboot no connection was possible. Unfortunately I`m not able to reboot today, so I will update you in the next few days.
P.S I bought Deco M4 for my village house and there are no issues with the 5Ghz connection
Regards
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Hello,
I was able to test today and it seems that the issue is solved after the update of the wireless driver. I can`t understand why the HP Support Assistant was not finding this wireless driver ....
Thanks a lot for your support!
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