Home Network Community > All Threads > Thermostat & controller won't log on
< All Threads

Thermostat & controller won't log on

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Thermostat & controller won't log on

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Thermostat & controller won't log on
Thermostat & controller won't log on
2022-08-16 23:29:15
Model: Deco X55  
Hardware Version:
Firmware Version:

I've just installed a 3 piece Deco X55 to replace my dying router. It's connected to a cable modem that is acting as the router. The Deco system is set in WAP mode. 

 

I have a Honeywell thermostate and a controller tied to my power system that will not log on to the network. Other devices that are 2.4ghz are connecting. 

 

The controller's tech support says they do not support mesh networks so I need another solution. I have a Netgear X4S extender and a Synology MR2200 router/wap available from past networks, neither of which I could get to work beside or with the Decos. 

 

I need to know how to connect an "adapter" to my network so these two devices will work. Or, alternately, how to set my network so they will be able to connect.

 

 

thanks

 

 

 

  0      
 
  0      
 
#1
Options
1 Reply
Re:Thermostat & controller won't log on
2022-08-17 02:41:13

  @macaddicted 

Hi, I see Netgear X4S extender and a Synology MR2200 are also Mesh range extenders/routers, and actually, I don't think it is accurate that Honeywell thermostat controllers do not support Mesh. Some smart home devices might only support 2.4ghz and could still work with Mesh network.

Later when you are available, maybe you could help me run a simple test:

1. turn off the 5ghz on the main network.

2. make sure the wireless security is WPA2-AES, not WPA3.

3. turn off the fast roaming under Deco APP>More>Advanced.

4. disconnect and connect to the Wi-Fi of Deco X55 again and start the setup one more time.

 

Thank you very much.

Best regards.

 

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
  1  
  1  
#2
Options

Information

Helpful: 0

Views: 831

Replies: 1

Related Articles
Honeywell Wifi Thermostat Won't Connect
1982 0
Log in won't work on C2600
386 0
3rd Satellite won't connect
427 1
DX55 Log Messages
355 1
AX6000 won't log in via wired connection
1752 0
Salus IT500 Controller
921 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.