6Ghz wifi not showing up on 6e capable devices
Hi to all,
Before deciding on a mesh system, specifically for 6Ghz wifi band, I verified and confirmed my Samsung Galaxy S20 FE5G, Samsung Galaxy S23, and the other two Lenovo laptops can see our SSID for 6Ghz. Apart from these, friends and family that have visited us with 6/6e capable devices does not show-up either. I am no longer focused on 6e since we can't even see 6!
2.4Ghz and 5Ghz work fine but it's throwing money out the door if I can't connect to 6Ghz. Before anyone even tells me, "Are you sure your devices are 6Ghz/6e capable wifi cards/chipset and that the drivers are up-to-date"? Yes, they are. We have several operating systems for the devices that we use at home. A Windows 11 Lenovo laptop from work, two other Lenovo laptops with Zorin OS(both laptops have the latest drivers for 6Ghz as well as the kernel version- 6.2.2), two Samsung Galaxy phones (Samsung Galaxy S20 FE5G, Samsung Galaxy S23).
Friends of mine with capable wifi 6 cellphones, Galaxy S20 Ultra 5G, Samsung Galaxy Fold 5G, iPhone 14 PRO, and iPhone 14. I have a bunch of IoT clients that obviously connect to 2.4Ghz and 5Ghz and I for this reason, I am not going to accept the following answer, "reset/restore factory settings and see if this works to show 6Ghz". Nope! It's a tedious task to start from scratch, name the SSID's, restore/reconnect the lights, the tv's, the smart door, smart video doorbell, smart vaccum cleaners, smart air purifiers and several cameras around the house.
Any help is appreciated!
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@David-TP according to different sources it's available in a range from 5925 to 6425 MHz.
Plus, XE75 is available in Mexico. My wild guess is that it's just disabled in a firmware of XE75 Pro since it's not available in Mexico
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@olegafx I did a little bit of research and it looks like Mexico only approved of the 500 MHz (UNII-5) band in mid February 2023 and not the full 1200 MHz as initially was in discussion. It most likely just needs a firmware update to activate the band for it to be used and not just be available on Day 1 after it was approved.
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@flai54 of course, they need some time to enable it. But the latest firmware release was made on 2023-03-30. However, the build number suggests that it was made on March 2nd. So maybe it was not included yet
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@olegafx You should try to submit a ticket to get that 6 GHz band activated in your region.
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@flai54 I would do it, but I don't see how, haha. 2 weeks ago I sent an email and still there is no response.
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@RobSal2023 I am using Azus Zephyrus m16(2023) , Intel AX211, latest driver, Deco XE75.
The 6Ghz was working before, I clicked forget, and now it does not show up anymore!!!
Not sure what to do, updated drivers and tried everything. Region : India
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@RobSal2023 Almost into September and seeing this on my American XE75 I bought from Costco.
Is there a reason this band is enabled but not showing for 6E devices in the states? The lack of responses from support in this forum has me wondering if I should return this ASAP. Not to mention the problem I'm having was seen by others but still occurring.
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@WYLDSTALLYNS What issues are you seeing? I am using the Deco XE75 in the USA and I am able to see my devices in the 6 GHz band. Are you sure you have devices that support Wifi 6E and NOT just Wifi 6? People can get easily confused thinking Wifi 6 USB adapters grants you access to the 6 GHz band when it does not. I know in general most OEMs have not created Wifi 6E USB adapters yet but plenty of Wifi 6 USB adapters which further drive the misinformation.
Wifi 6 = 2.4 GHz and 5 GHz bands
Wifi 6E = 2.4 GHz, 5 GHz and 6 GHz bands
The only device I own that is Wifi 6E capable is my Pixel 7 which is a phone which can easily build in Wifi 6E capabilities. The 2nd easiest way is if you have a new laptop with a M.2230 slot where you can buy a Wifi 6E M.2230 adapter to enable it.
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@flai54 Actually, I strangely got it working with a reboot as the iOS app is showing in the picture above. Though you were right on the 6GHz device my friend was using, but can see it on a Mac. Teaches you not to trust someone to know their hardware lol, it didn't help my detective skills that I have pneumonia, on steroids and I was trying to fix something around midnight lol. 
I do appreciate you trying to check in and help though, I just informed my friend about their device, and they seem emba lol.
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@WYLDSTALLYNS I am also assuming you turned the option on 6 Ghz wifi from "Dedicated Backhaul" to "Wifi Network & Backhaul".
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