AX10000 Tri-Band Wi-Fi 6 Gaming Router - Parental Controls No Longer Work After Firmware Update

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AX10000 Tri-Band Wi-Fi 6 Gaming Router - Parental Controls No Longer Work After Firmware Update

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
AX10000 Tri-Band Wi-Fi 6 Gaming Router - Parental Controls No Longer Work After Firmware Update
AX10000 Tri-Band Wi-Fi 6 Gaming Router - Parental Controls No Longer Work After Firmware Update
2023-09-09 06:19:17
Model: Archer AX10000  
Hardware Version: V1
Firmware Version: 1.3.3 Build 20230719 rel.78410(5553)

Hi Everyone,

 

A few days ago, I was prompted to update the firmware on my AX10000 Tri-Band Wi-Fi 6 Gaming Router  to 1.3.3 Build 20230719 rel.78410(5553). Prior the the firmware update, I set up HomeCare Parent Controls that were applied to several TCL Roku smart TVs to prevent several streaming apps from working when I didn't want them to. They worked as intended and these TVs were unable to access any of these URLs or Keywords (Example:  you click on the YouTube App, it attempts to load but after a bit it errors out because it is unable to connect/serve up content. 

 

After the firmware update was successfully applied, these parental controls for URLs are not longer working. Is there anyone who can provide some insight on why this occurred? Did this update impact the functionality of HomeCare Parental Controls?

 

For reference, here are the URLs/Keywords that I have blocked:

 

89defef7d6d545b2af8bcaa9c38ed839

 

When I click on the insights button, you can see that it is recognizing that these URLs/Keywords are being hit/recognized by the router as coming from these smart TVs (they are also lightly greyed out as if they are being blocked but I'm sitting in front of one of these TVs playing a Youtube video with no issue whatsoever):
ed28e97066aa463aaf7708fa7e90c219

34b8dd3e625f4f9b89482fe98ef56cb0

 

And I'm sitting in front of the TV I called "Downstairs" that is on this policy (I verified several times that the MAC address for this device matches this TV exactly and it's getting the traffic as seen in the screenshots above):
1b196246844e485d8ef1cc31add0f5fe

 

Any help on this would be greatly appreciated as I've been really liking this router up to this point and the parental controls were a big part of that. 

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Re:AX10000 Tri-Band Wi-Fi 6 Gaming Router - Parental Controls No Longer Work After Firmware Update
2023-09-09 15:38:12

  @PandaMan2000 

 

Hi, I thing about your parental control question , they already known this issue and try to fix.

Maybe you can reference this post HomeCare Parental Control Suddenly Stopped Working.

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Re:AX10000 Tri-Band Wi-Fi 6 Gaming Router - Parental Controls No Longer Work After Firmware Update
2023-09-09 15:50:41

  @alex59488 - thank you for the quick response smiley and the link to the thread! I posted in the other one because my model wasn't explicitly mentioned in the affected list. 

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