Home Network Community > All Threads > Not getting max up/down speeds from my router
< All Threads

Not getting max up/down speeds from my router

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Not getting max up/down speeds from my router

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Not getting max up/down speeds from my router
Not getting max up/down speeds from my router
2024-01-09 00:53:48

I just installed the BE85 and I don't appear to be getting the max download/upload speeds that I have from my ISP.

 

i have 2gb fiber from ATT but when I do a speed check on my deco router through the deco app it maxes out at 952mb up and down.


the cable that runs from my modem to my deco base unit is plugged into the 10gb port.


I confirmed on my modem that I'm actually getting about 2.5gb down.

 

i went into QOS and adjusted the speed to 10000 but this hasn't helped. 
 


Is there something else I need to try to get the full speed from my ISP? 

 

  1      
 
  1      
 
#1
Options
4 Reply
Re:Not getting max up/down speeds from my router
2024-01-09 03:39:55

  @Acshaw80 

Hi, did it help if the ATT modem is connected to the 2.5 GHz port on the BE85?

Please also make sure the Ethernet cable between the ATT modem and BE85 is CAT6 and above.

 

If the speed was capped at 952m/s again, could you please help me save the following speedtest screenshots so that I could forward your case to the engineers for further assistance?

  • On the deco app it maxes out at 952mb up and down.
  • "I confirmed on my modem that I'm actually getting about 2.5gb down."

Thank you very much and wait for your reply.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶Deco X50-5G-V1-1.2.0 Supports WireGuard VPN, Hybrid Mesh and More Try to leave a Message if urgent help is required.
  0  
  0  
#2
Options
Re:Not getting max up/down speeds from my router
2024-01-11 01:12:08

@David-TP 

 

 

Hi David

 

Thanks for your reply.  I am using the cat6 cable supplied with the Deco BE85 router so this should not be the problem.

 

I tried plugging it into the 2.5 port, but I still get the same results.  Below, please find the screenshots you were asking for.  Thanks for your help.

 

 

 

 

9d66955ad47c44488e1b90155ee00162

 

 

 

 

58f123e951c94e7cb608f2bbf3537737 

  1  
  1  
#3
Options
Re:Not getting max up/down speeds from my router
2024-01-11 06:52:10

  @Acshaw80 

Hi, Thanks for the feedback.

I would like to forward your case to the engineers for further assistance. Please check whether you could receive my email.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶Deco X50-5G-V1-1.2.0 Supports WireGuard VPN, Hybrid Mesh and More Try to leave a Message if urgent help is required.
  0  
  0  
#4
Options
Re:Not getting max up/down speeds from my router
2024-04-28 04:00:29
I have the same issue with the same AT&T service.
  0  
  0  
#5
Options

Information

Helpful: 1

Views: 715

Replies: 4

Related Articles
SOLVED - AX1800 Not Getting Gigabit Speeds Wired
7344 1
Not getting great speeds from AX11000
1044 0
My Tplink router doesn't save my max idle time setting.
700 1
Getting very slow wifi speeds from deco m5
2197 0
Deco BE 11000 not getting over 1GB Download Speeds
295 0
Archer C3200 Not Getting Full Wireless Speeds?
2339 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.