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Not getting max up/down speeds from my router

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Not getting max up/down speeds from my router

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Not getting max up/down speeds from my router
Not getting max up/down speeds from my router
2024-01-09 00:53:48

I just installed the BE85 and I don't appear to be getting the max download/upload speeds that I have from my ISP.

 

i have 2gb fiber from ATT but when I do a speed check on my deco router through the deco app it maxes out at 952mb up and down.


the cable that runs from my modem to my deco base unit is plugged into the 10gb port.


I confirmed on my modem that I'm actually getting about 2.5gb down.

 

i went into QOS and adjusted the speed to 10000 but this hasn't helped. 
 


Is there something else I need to try to get the full speed from my ISP? 

 

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#1
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4 Reply
Re:Not getting max up/down speeds from my router
2024-01-09 03:39:55

  @Acshaw80 

Hi, did it help if the ATT modem is connected to the 2.5 GHz port on the BE85?

Please also make sure the Ethernet cable between the ATT modem and BE85 is CAT6 and above.

 

If the speed was capped at 952m/s again, could you please help me save the following speedtest screenshots so that I could forward your case to the engineers for further assistance?

  • On the deco app it maxes out at 952mb up and down.
  • "I confirmed on my modem that I'm actually getting about 2.5gb down."

Thank you very much and wait for your reply.

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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#2
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Re:Not getting max up/down speeds from my router
2024-01-11 01:12:08

@David-TP 

 

 

Hi David

 

Thanks for your reply.  I am using the cat6 cable supplied with the Deco BE85 router so this should not be the problem.

 

I tried plugging it into the 2.5 port, but I still get the same results.  Below, please find the screenshots you were asking for.  Thanks for your help.

 

 

 

 

9d66955ad47c44488e1b90155ee00162

 

 

 

 

58f123e951c94e7cb608f2bbf3537737 

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#3
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Re:Not getting max up/down speeds from my router
2024-01-11 06:52:10

  @Acshaw80 

Hi, Thanks for the feedback.

I would like to forward your case to the engineers for further assistance. Please check whether you could receive my email.

Best regards.

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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#4
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Re:Not getting max up/down speeds from my router
2024-04-28 04:00:29
I have the same issue with the same AT&T service.
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#5
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Helpful: 1

Views: 651

Replies: 4

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