Cannot configure 6ghz band

Cannot configure 6ghz band

26 Reply
Re:Cannot configure 6ghz band
2024-02-07 21:53:53 - last edited 2024-02-07 22:14:23

  @David-TP I'm having the same problem. After configuring my XE75 Pro through the Deco app, I'm unable to access the 6 GHz network. It's greyed out with the message about the Eco Mode. I've sent my app logs. 
 

EDIT: I can however set up a guest 6GHz network. 

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#12
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Re:Cannot configure 6ghz band-Solution
2024-02-08 02:44:16 - last edited 2024-07-15 02:14:38

  @brualm81 

Hi All, Thank you very much for the feedback and APP logs. Your cooperation is highly appreciated.
It appears that all the previous feedback is about Deco IOS APP 3.7.5. The latest Deco iOS APP version - 3.7.11 version has fixed this issue. Please make sure your Deco APP is up-to-date.

 

 

Applied to:
Deco XE75/XE75 Pro+ Deco IOS APP 3.7.5

 

Phenomenon Description:
When trying to modify the 6GHz WiFi settings on the Deco APP, the customer might come across the following error:
"The 6GHz network is temporarily unavailable when exiting ECO mode", while the current firmware of Deco doesn't support ECO mode yet.

 

 

Solution

 

  • The latest Deco iOS APP version - 3.7.11 version has fixed this issue. Please make sure your Deco APP is up-to-date.
Recommended Solution
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#13
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Re:Cannot configure 6ghz band
2024-02-08 09:16:48
@David-TP I followed your instructions and downgraded the Deco iOS app to 3.6.50, which solves the issue I was having. I'm now able to configure my 6GHz network. Thank you.
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#14
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Re:Cannot configure 6ghz band
2024-02-15 23:55:05

  @David-TP 

 

Any update to when this iOS update will be available?  Still have not seen it available to download.

 

thanks

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#15
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Re:Cannot configure 6ghz band
2024-02-23 18:15:19

  @stimbuktu 

 

Same issue. Please advise when the updated app will be available? Just bought Deco BE33000.

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#16
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Re:Cannot configure 6ghz band
2024-02-26 08:13:40

  @TP_Link_Scott 

Hi, Thanks for the feedback.

Could you please help me submit the Deco APP log?

How to submit Deco APP log

 

Wait for your reply and best regards.

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#17
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Re:Cannot configure 6ghz band
2024-02-26 15:56:20

  @David-TP 

 

Submitted, thanks!

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#18
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Re:Cannot configure 6ghz band
2024-02-26 15:59:28
I enabled MLO which appears to do the same thing as enabling the 6GHz network? (I don't have any wifi 7 devices but do have 6E devices)
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#19
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Re:Cannot configure 6ghz band
2024-02-27 02:37:22 - last edited 2024-02-27 03:01:07

  @TP_Link_Scott 

Hi, Thank you very much for the APP Feedback.

A new Deco iOS APP-3.7.7 was released 3 days ago and could you please install the latest 3.7.7 version to see whether it helps fix this issue?
If not, Could you please attach the APP log here when submitting the APP feedback:

9ba2f9aec039419792788fc9ed79522f


As for the MLO network, for non-Wi-Fi 7 devices, it is sort of a united network of 2.4+5+6 GHz, so if the device was disconnected from 6GHz for some reason, it could automatically drop to 5GHz as the fail-over connection. Later if you have a Wi-Fi 7 supported client, it could used 2.4+5+6 GHz spontaneously to achieve faster bandwidth.

Best regards.

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#20
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Re:Cannot configure 6ghz band
2024-02-28 14:59:00

  @TP_Link_Scott 

 

Curious - what is MLO and how did you enable it?

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#21
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