Deco 5 wont connect to internet

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Deco 5 wont connect to internet

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco 5 wont connect to internet
Deco 5 wont connect to internet
2024-03-10 16:39:07
Model: Deco  
Hardware Version:
Firmware Version:

I dont have a clue

Thought set up would be as easy as the videos. Have deco 5 I can get thru setup until it says "no internet connection" I am plugged into an Att router/modem. I had it working at one time but went to move it now I cant get anything but "no internet" my computer works on the line. Try mutiple resets. When it says " cant connect" the light turns solid blue and stays like that. Getting so frustrated I have collected everything to ship back. PLEASE HELP. Do I have to do a passthrough on the att router ?? It worksd the first time without doing that.

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Re:Deco 5 wont connect to internet
2024-03-11 03:18:55

  @Imlostin2024 

Hi, please make sure the first main Deco is connected to the ATT modem router via an Ethernet cable all the time.

Have you set up any DNS filter/access control on the ATT router? when the light is on solid blue and doesn't turn green, the online internet detection of Deco has likely been blocked.

If there isn't any advanced setting on the ATT router, please try to contact our live chat support and they might help you run further troubleshooting.

https://www.tp-link.com/us/support/contact-technical-support/

Thank you very much and best regards.

 

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