Deco 5 wont connect to internet

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Deco 5 wont connect to internet

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco 5 wont connect to internet
Deco 5 wont connect to internet
2024-03-10 16:39:07
Model: Deco  
Hardware Version:
Firmware Version:

I dont have a clue

Thought set up would be as easy as the videos. Have deco 5 I can get thru setup until it says "no internet connection" I am plugged into an Att router/modem. I had it working at one time but went to move it now I cant get anything but "no internet" my computer works on the line. Try mutiple resets. When it says " cant connect" the light turns solid blue and stays like that. Getting so frustrated I have collected everything to ship back. PLEASE HELP. Do I have to do a passthrough on the att router ?? It worksd the first time without doing that.

  0      
  0      
#1
Options
1 Reply
Re:Deco 5 wont connect to internet
2024-03-11 03:18:55

  @Imlostin2024 

Hi, please make sure the first main Deco is connected to the ATT modem router via an Ethernet cable all the time.

Have you set up any DNS filter/access control on the ATT router? when the light is on solid blue and doesn't turn green, the online internet detection of Deco has likely been blocked.

If there isn't any advanced setting on the ATT router, please try to contact our live chat support and they might help you run further troubleshooting.

https://www.tp-link.com/us/support/contact-technical-support/

Thank you very much and best regards.

 

  0  
  0  
#2
Options

Information

Helpful: 0

Views: 412

Replies: 1

Related Articles
icon

Accessibility Adjustments

icon RESET

Choose the right accessibility profile for you

OFF

Seizure Safe

Eliminates flashes and reduces color

OFF

Cognitive Disability

Assists with reading and focusing

OFF

Vision Impaired

Enhances the website's visuals

OFF

ADHD Friendly

More focus and fewer distractions

Content Adjustments

Adjust Scale

icon
100%
icon

Highlight Title

icon

Highlight Link

icon

Text Magnifier

icon

Readable Font

icon

Adjust Fontsize

icon
100%
icon

Align Center

icon

Adjust LineHeight

icon
100%
icon

Align Left

icon

Adjust LetterSpacing

icon
100%
icon

Align Right

icon

Color Adjustment

Low Saturate

icon

High Saturate

icon

Dark Contrast

icon

Light Contrast

icon

Set Text Colors

Monochrome

icon

Set Title Colors

High Contrast

icon

Set BackgroundColor

Orientation Adjustments

Muted

icon

Hide Images

icon

Read Mode

icon

Stop Animation

icon

Reading Mask

icon

Highlight Hover

icon

Big Black Cursor

mutedicon

Big White Cursor

icon

Hide Video/Audio

icon

Stop Video

icon

Stop Audio

icon

Hide Animation

icon

Reading Guide

icon

Useful Links