AX6000 keeps dropping 2.4ghz channel

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AX6000 keeps dropping 2.4ghz channel

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AX6000 keeps dropping 2.4ghz channel
AX6000 keeps dropping 2.4ghz channel
2024-04-25 11:19:50
Model: Archer AX6000  
Hardware Version: V1
Firmware Version: 1.3.2 Build 20230906 rel.52143(5553)

I have had the AX6000 router for almost 3 years with absolutely no issues. About 6 months ago I decided to change all the switches in my house to smart switches. So now I have around 30 iot devices connected to it, 95% of which are Kasa switches. But ever since I added all these device the router regularly drops the 2.4ghz channel requiring a manual restart. And a few times the router has completed dropped all connections, 2.4ghz and 5ghz.

 

I need help with this issue. Can this $300+ router not be powerful enough to handle 40 devices, (iot and PCs)? Is there a setting I need to change? I already tried isolating specific channels and frequencies, but that didn't help.

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Re:AX6000 keeps dropping 2.4ghz channel
2024-04-25 22:49:20

  @MartyZ 

 

 I am having the same issue with my AC4000. My cell phone no longer sees the 2.4ghz signal. All devices using 2.4 drop off. And I am seeing the signal drop off with the 5ghz signal too. My router is only 4 years old. I'll be watching this topic closely.

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Re:AX6000 keeps dropping 2.4ghz channel
2024-05-07 14:41:17

Seriously, not a single tp-link tech on these boards???

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Re:AX6000 keeps dropping 2.4ghz channel
2024-05-09 19:49:05

  @MartyZ 

 

They are here time to time. Mostly when no one responds to their issue based on what I have seen.

 

Are you using separate ssids?

 

try different wifi channels as the channel you are on may be the issue as to many others are on it or you have some other interference such as cordless phones, microwaves, wireless cameras,...

 

The wider the band you use the more chance you will get interference. 
 

Turn off QoS if you are using it.

 

Do you have good steady power? 
 

If using a UPS, test it as I have seen issues when the battery goes bad.

 

 

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Re:AX6000 keeps dropping 2.4ghz channel
2024-05-10 01:08:54

All my IOT devices are on the Guest Network, and they are the only ones on the guest network. All my non-IOT devices are running on the main network and they are all either 5 ghz or hard line.

 

I have tried every combination of  of channels and frequencies. QoS is turned on. I live in a town house so there is interference. But the issue is that when the interference causes disconnects, the router will not allow anything to connect to the 2.4 ghz channel, on either the main or guest network. It appears that the 2.4 ghz signal gets dropped completely and the router firmware thinks it's still working. The only way to fix it is to de-activate then re-activate the 2.4 or reboot the router.

 

I understand that interference will cause slowdowns and dropped connections, but with this router as soon as it gets a certain amount of interference it completely kills the channel. 

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