Router wont connect

Router wont connect

Router wont connect
Router wont connect
a week ago
Model: Archer AX1500  
Hardware Version: V6
Firmware Version: Unknown

My wi fi was slow. So ISP suggested restart on my router. ISP also told me to check firmware on router. When I did, it said I had an update from July which I think installed completely. After that, it won't connect. Several calls to ISP. They have no idea. Telling me to replace the router. So I did a factory reset on the router. All lights are green but it still won't connect to modem. HELP PLEASE...

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Re:Router wont connect
a week ago

  @TheresaG 

 

Try power off and unplug both the modem and router for 10 min, plug in the modem and power on, wait for it to connect, them plug in the router and power on. This resets the connection between the ISP and your router. 

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