Multiple Problems with Deco XE75

Multiple Problems with Deco XE75

Multiple Problems with Deco XE75
Multiple Problems with Deco XE75
a week ago
Model: Deco XE75  
Hardware Version: V1
Firmware Version:

Hi. 

 

I've had multiple problems with my XE75/XE75 Pro:

 

1.  I can't assign the VLAN ID for the IoT/Guest network in Access Point Mode.

2.  I can't get wired backhaul to work.  Only wireless.  This might be related to Spanning Tree Protocol, or to one of the two Aruba 2540 switches in between.  If it were possible to have the Deco units not create loops over wireless and only use wired backhaul, STP shouldn't be a problem. 

3.  The diagnostics available in the Deco app are almost nonexistent.

4.  When I unplug the main unit from the wired uplink, the wireless networks disappear.

5.  There doesn't seem to be a way to have a single network with all three bands in it.

 

Can anyone help?

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#1
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8 Reply
Re:Multiple Problems with Deco XE75
a week ago

  @Ayengar 

For item 5, what happens if you configure the same SSID/password for the two sets of bands?

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#2
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Re:Multiple Problems with Deco XE75
Tuesday - last edited Tuesday

  @Ayengar 

 

Don't know if this is any help but I will say I struggled with some issues with stability with my moderately complex setup due to I believe switch placement in one area. I think it has to do with what deco wireless devices connect to then how many hops in the end they take getting to/from me to my NVR etc and back again or possible loops but basically, in short, things got better when I moved switches behind decos in each location instead of in front, then took my NVR off a switch and put directly into deco. As simply as I can put it for what pertains to this message:

 

Was:

 

Room 1

Modem -> Main Deco -> Switch 1 -> Out to Switch 2 and 3

NVR also into -> Switch 1 here

 

Room 2

Wall/Switch 1 -> Switch 2 -> Deco 2

 

Room 3

Wall/Switch 1 -> Deco 3 -> Switch 3

 

So as you can see Room 2 - my backhaul was going into a switch from out the wall, then the deco was plugged into the switch. I moved this from wall to Deco, then deco to switch. And, Since my new xe75 pro decos have 3 ports (I just upgraded from m5 with 2) I was able to take my NVR in main room and unplug it from switch and instead also directly into main deco. All my instability went away. (mainly, wifi cameras (POE were fine).

 

I know its a long shot to help you at all but my point is I had seen somewhere tp-link said to put your switches behind decos not in front whenever possible and so I made that change and boom. I also question if the Netgear switches are having issues, they are 7.5 years old, and this change maybe just went around that.

 

Unsure if it helps your situation, probably not, but I saw you mentioned switches and that seemed to be key to my problems. 

 

 

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#3
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Re:Multiple Problems with Deco XE75
Thursday

  @Phases Unfortunately, I can't do that.  The line between the floors is 10GBe on fiber. 

 

I suppose I could run a long cord up the stairs temporarily to try it out...

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#4
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Re:Multiple Problems with Deco XE75
Thursday - last edited Thursday

  @yves_b 

 

With the two networks configured with the same SSID, various devices connect, but the facilities that require the devices to be on the same Wi-Fi don't work.  :(

 

Also, I didn't see any way to ensure that my device connects to a certain band.  Can that be configured on the client side on Windows, Linux, and Android?

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#5
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Re:Multiple Problems with Deco XE75
Thursday

  @Ayengar that works too lol. I borrowed a 50ft from my work to do the same once xD

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#6
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Re:Multiple Problems with Deco XE75
Thursday

  @Ayengar Devices connected to the Deco by wire, or to a "regular" Deco wireless network (not guest, not IOT) should be working together as if they were on the same wifi.  Using the same SSID, or several SSID, should not affect that.

 

It is usually recommended to let the device decide which band to use.  

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#7
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Re:Multiple Problems with Deco XE75
Thursday - last edited Thursday

@ayengar While in most cases this goes without saying - make sure your firmware on all involved devices are up to date. Also in my case, I cannot have a single network with all three wifi bands, 6ghz has its own. Can you post a diagram of your network?

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#8
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Re:Multiple Problems with Deco XE75
Thursday

  @Ayengar 

 

You can set device band preference - to into your Deco app and where it says "xx online clients" click the link to pull connected list. You can select them then go to 'connection preference' and override auto/auto to choose which deco and which wifi band to use. 

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#9
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