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HP Printer Disconnects

HP Printer Disconnects

HP Printer Disconnects
HP Printer Disconnects
Monday
Tags: #Client Devices #Printer
Model: Deco BE16000  
Hardware Version:
Firmware Version:

Have a Deco16000 alread disabled beam forming and fast roaming due to multiple incompatibilities - Have a new HP m110w printer - AirPrint/wireless only - printer connects to WiFi initially during setup - Device shows online but WiFi keeps dropping - Looking in Deco App I can see printer keep moving into 'offline clients' - I have forced connection to 2.4 ghtz and set a preferred deco - I have also assigned a static IP - device still keeps losing connectivity - any help would be appreciated- driving me 

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#1
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6 Reply
Re:HP Printer Disconnects
Tuesday

@David-TP 

 

I know we have had issues in the past with HP printers did we ever find a fix? 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#2
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Re:HP Printer Disconnects
Tuesday

  @HelpFixDecoApp 

 

Thanks for your response - Appreciate it!  If there are known issues with HP's - Do we have any printer brands that we know are 100% compatible? I can return the HP

 

I was thinking of maybe buying an extender, having the printer connect to the extender....  I cant really think of anything else

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#3
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Re:HP Printer Disconnects
Wednesday

  @Scoobdawg 

Hi, can I have the current firmware version of the BE16000?

Is the HP printer connected to the IoT network or the Main WiFi network?

 

If the current firmware is 1.0.6 Build 20240725 Rel. 33400, it is suggested to install the beta firmware here to see whether it helps:

1.0.6_build_20240808_Beta

 

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco X50_V1_1.8.0 Significantly Expanded the Client Connection Details and Added Channel Selection ▶Deco X50/X55_V1.3_1.3.1 Introduced Channel Selection, WiFi Access Control and WireGuard VPN ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#4
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Re:HP Printer Disconnects
Wednesday - last edited Wednesday

  @David-TP 

I was at the current firmware build - I attempted to upgrade the Main Deco to the new Beta - When I did that my other 3 units could no longer connect - I did watch the HP printer and noticed that it went online, but then lost connectivity and was listed in the "Offline Clients" section of the app - So the Beta does not appear to fix the issue - I reverted the firmware on the main unit back to the previous version- I had to perform a soft reset on one of my Deco's to get it back on-line - At this point I'm back on-line but the HP still has issues.  

 

Any other thoughts? Do we know if Canon Printers have this same issue?

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#5
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Re:HP Printer Disconnects
Wednesday

  @Scoobdawg 

 

When the deco showed the printer as being offline did you try to print from it? 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#6
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Re:HP Printer Disconnects
Wednesday

  @HelpFixDecoApp I did not - I was honestly concerned because the other decos were all offline and I had to work - I'd be happy to try again- Is there a way to get the a decos to talk to each other with the beta firmware? I was only able to upgrade the main unit before everything else went offline

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#7
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