Intermittent network drops

Intermittent network drops

Intermittent network drops
Intermittent network drops
Sunday
Model: Deco BE85  
Hardware Version:
Firmware Version: 1.2.1

Ever since I upgraded to the new Firmware I've had these intermittent network drops. Only in my local network. I've done test after test on my internet connection and it's fine. Something is happening now that is causing more drops. 
 

I have 3 TP B35s spread throughout my house. 

 

Any ideas?

 

amir

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Re:Intermittent network drops
Yesterday

  @ThorinAL 

 

First please access the Deco web UI by entering "tplinkdeco.net" in your browser. Navigate to Advanced > System > System Log, select "ALL" in the log type, and save the file to your local computer. Then follow the steps below making sure to attach the logs to the email.

I recommend sending an email to forumsupport.usa@tp-link.com with the following information:

Subject: [Forum Escalation][ID 861482Intermittent network drops

Forum Nickname: [User Provided]

Thread URL: https://community.tp-link.com/us/home/forum/topic/861482?moduleId=2424

Model&Version: [User Provided]

Description: [User Provided]

Any Other Relevant Information (Logs, Config Files, Images, etc.): [User Provided]

In the template above please fill in the areas that say [User Provided].  This will open a case with our engineering team, and they will work with you via email. 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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