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Parental Controls Reward button missing

Parental Controls Reward button missing

Parental Controls Reward button missing
Parental Controls Reward button missing
12 hours ago
Tags: #Parental Control #HomeShield
Model: Deco X68  
Hardware Version:
Firmware Version: 1.2.5 Build 20240805 Rel. 75285

I pay for the HomeShield Pro plan on a yearly subscription. Maybe a week or 2 ago, when I look at any of the profiles for my family, the "Reward" button is gone. I only see the "Block" button take the full width of the app on my iphone. I was thinking it may be related to an app update or firmware release so I've been waiting it out. But at this point I thought I would bring it up just in case nobody is aware of the issue.

 

What do you need from me to assist with troubleshooting the issue?

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Re:Parental Controls Reward button missing
9 hours ago

  @Psycat 

 

Yeah that's not supposed to happen. Please use the steps below to open up a ticket with support so we can get this looked at for you.

 

First please access the Deco web UI by entering "tplinkdeco.net" in your browser. Navigate to Advanced > System > System Log, select "ALL" in the log type, and save the file to your local computer. Then follow the steps below making sure to attach the logs to the email.

I recommend sending an email to forumsupport.usa@tp-link.com with the following information:

Subject: [Forum Escalation][ID 862382] Parental Controls Reward button missing

Forum Nickname: [User Provided]

Thread URL: https://community.tp-link.com/us/home/forum/topic/862382?moduleId=2424

Model&Version: [User Provided]

Description: [User Provided]

Any Other Relevant Information (Logs, Config Files, Images, etc.): [User Provided]

In the template above please fill in the areas that say [User Provided].  This will open a case with our engineering team, and they will work with you via email. 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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