Spectrum gigabit and deco be95 connection drops
We have spectrum internet and Deco Be95 and a Be25 meshed together. All are connected to each other via Ethernet cables. I have already tried changing the DNS server to 8.8.8.8 and it didn't help. The problem is almost everyday in the afternoon, the Decos disconnect from the spectrum gigabit modem. The spectrum service will still show an active internet connection but the decos go red. Does anyone have a solution? I've noticed this happening since the latest firmware update.
It seems to happen every day almost at the same time like clockwork.
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Sorry for the late reply.
Since the Decos are turning red (indicating loss of internet connection) while your modem shows active service, let's work through some troubleshooting steps:
Basic Troubleshooting:
1. Reboot both the Spectrum modem and the main Deco (BE95) • Unplug both devices, wait 30 seconds, plug in the modem first and wait for it to fully boot, then plug in the main Deco.
2. Try a different Ethernet cable between the Spectrum modem and the main Deco, or use another Ethernet port on the main Deco.
3. Check IPTV/VLAN and WAN Port settings • Open the Deco app, go to MORE > Advanced > IPTV/VLAN. If the IPTV port is enabled, make sure you're not using that port to connect to your Spectrum modem. Also check MORE > Advanced > WAN Port • if this feature is enabled, ensure you're using the correct Ethernet port on the Deco to connect to your modem.
4. Verify your Internet Connection Type settings • In the Deco app, go to MORE > Internet Connection and verify that your connection type and settings are correct for Spectrum.
Given the timing pattern and firmware correlation:
Since this happens at the same time daily and started after a firmware update, there may be a scheduled task or setting causing conflicts. Monitor whether the issue occurs during the next occurrence and note the exact time. If the issue persists after trying the above steps, please reply to this post.
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@Diamond_doll24 I would recommend trying to switch the BE25 to Access Point mode instead of Mesh. The BE95 and BE25 are significantly different WiFi specs which could be hampering the BE95 performance in Mesh...
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Hi, welcome to the community.
Please provide more details about the reported phenomenon for analysis.
1. What's the Deco BE25's hardware and firmware version?
2. Is the Deco BE25 wired to the main Deco directly, or is there a switch? If there is a switch, what's its model number?
3. When the main Deco has a red light, please try to disconnect the main Deco from the modem, connect the same Ethernet cable from the modem to your PC, and then check if the PC has internet. If yes, what's the IP address on your PC?
How to find the IP address on your devices
4. How do you restore the internet connection after the main Deco goes offline?
Best Regards
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