Forums/
Deco
2025-09-28 18:41:57
@VoodooGTSR According to our knowledge base, all Deco models—including the BE11000 and BE25 (also known as BE5000)—are designed to be compatible with each other, allowing you to mix and match...
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Forums/
Deco
2025-09-28 18:39:45
@NukeWorker By default, Deco Mesh systems do not have any ports actively open on the WAN (Internet) side, which means incoming connections from the Internet are not accepted unless you specifically...
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Forums/
Deco
2025-09-28 17:00:12
@stormumd Here are some steps and tips to help you resolve this issue: 1) Ensure your device is connected to the Deco network (either via Wi-Fi or Ethernet). Only devices connected to the Deco...
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Forums/
Deco
2025-09-28 02:41:37
@tailg8r While you wait for them to respond to your ticket a few other things you can try. Update DNS settings: • Make sure your phone is connected to the Deco Wi-Fi. • Open the Deco app, go to MORE...
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Forums/
Deco
2025-09-27 06:05:48
@tailg8r Going to escalate this case to see if we can get an engineer to look at it. First please access the Deco web UI by entering "tplinkdeco.net" in your browser. Navigate to Advanced > System >...
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Forums/
Deco
2025-09-26 03:35:45
@tailg8r I would make sure parental control isn't blocking Netflix would also check to make sure that the decos and the tv's firmware are up to date
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