elena.zhangOffline
Following: 0Followers: 0
Knowledge Base/ Troubleshooting
2018-10-25 01:53:50
Unstable Connection
You may find that your devices like your mobile phones and laptops lose internet connection constantly when they are connected to the router via Wi-Fi or Ethernet. It may be caused by many factors....
0HELPFULS
Knowledge Base/ Troubleshooting
2018-10-24 07:26:30
Initial Troubleshooting Steps
There are different methods for setting up a TP-Link range extender. If you don’t know how to configure it, please refer to installation guide or setup video on our website. Check this guide, if you...
0HELPFULS
Knowledge Base/ Troubleshooting
2018-10-24 07:06:15
Device Keeps Disconnecting From Network
The range extender may extend Wi-Fi signal but it does not maintain the connection. This FAQ will guide you to do some tests to exclude possibility caused by router other elements beside the range...
0HELPFULS
Knowledge Base/ Troubleshooting
2018-10-24 07:00:16
Slow Internet Speeds
You may find that WiFi signal is stronger, but download speeds have become slower when connected to the range extender. This FAQ will help you troubleshoot. Device means: computers, laptops, mobile...
0HELPFULS
Knowledge Base/ Troubleshooting
2018-10-24 06:56:57
Slow Connection
Step 1 Install the TP-Link tpPLC utility (click here). Step 2 Check powerline rate between powerline adapters on the utility. Step 3 Check the link speed of your device. For Windows, For Mac OS Make...
0HELPFULS
Knowledge Base/ Troubleshooting
2018-10-24 06:45:25
Troubleshooting an Unstable Connection
You connect a device to the TP-Link powerline adapter via cable or Wi-Fi, internet connection works but it’s intermittent. It could be the powerline adapter or other factors. Please follow the...
0HELPFULS