Forums/
Feature Request
2019-01-17 00:24:37
@cheeto Please update to the newest version of the Kasa App just released today. Make sure no firmware updates exist for the bulb and retest. If it still fails please use this FAQ to create a an...
0HELPFULS
Forums/
Kasa Smart Plugs
2019-01-16 23:58:03
@beyerku Please let us know what happens with your interaction with our support team. With six products having the same issue the real problem may be in the router, as it would be very uncommon for...
0HELPFULS
Forums/
Kasa Smart Plugs
2019-01-16 23:50:44
@NikD63 Sorry for the delay i was attending CES last week and just playing catch up. You can send the logs to ussupportteam@tp-link.com please include a link to the thread so we know what it is...
0HELPFULS
Forums/
Kasa Smart Plugs
2019-01-16 23:43:50
@Baomxo A few things to try: 1. sign out and back into the Kasa Smart app. 2. ensure all devices listed on your Kasa account have "Remote Control" enabled. 3. check if you can control the devices...
0HELPFULS
Forums/
Kasa Cameras
2019-01-16 23:27:47
@Freerunner Sorry about a delay in responding to your post. We have not had the NC450 avaialble in the US for a bout a year and the changes that have been made to it are a little foriegn to our...
0HELPFULS
Forums/
Deco
2019-01-15 23:36:27
Why does the Deco Android App need location permission? During the setup of a Deco Mesh Wi-Fi system, the Deco App on Android may require access to the location settings on the Android phone being...
1HELPFULS