@bmbouter we had the same issue. I ended up using an older router with the same SSID to pair the devices. once paired, I disconnected the old router and put the original one back on and it works.

@Tony So I was able to make some progress. I disconnected our new ASUS router and reconnected my old router. I was able to successfully connect to my old router with the v2 switches. When I paired to...

@Tony Is there a trick to getting someone from your support team to reply to a thread here? I've posted 2 threads and no one from TP Link has responded. I'm about to return these switches as it's...

Hi. I have 4-5 HS220v1 throughout my house which work great. I just bought a new batch and it seems that the V2 versions (firmware 1.0.3) keep restarting themselves every 30 seconds. I have even...

@Doomstare hi. You mentioned you got it working after some troubleshooting. May I ask how you solved the issue? I'm having a similar issue.

I have 4 HS220's that keep restarting themselves every 30 seconds. Each one is connected to the neutral wire correctly, as well as load, line and ground. The odd thing is, they don't restart...