Hi Carl. Yes, I do prefer to continue with you through the support email you listed instead if you do not mind. Could you send me again what exactly you need in that email and I will provide it for...

@Shannon Hi Carl. First Carl, thank you for your informed response and offer to take this up for testing. Testing what's going on is how we'll solve this, so I rather appreciate the offer. Now to...

Hi all. So after 3 tech calls and an earlier post on this forum, I have vetted the following: up-to-date firmware, time on router and devices are synced, children not using another router, no...

Sorry. I replied to the thread in general, not here specifically. Version 1 for both is the answer. Firm detail-- ver. 1.0.1 build 20160831 and hardware ver. 1.0

Hi. I don't know how to locate my own thread so I searched for it and am replying here.... I looked up the firmware and hardware versions, and they are respectively: firm ver.- 1.0.1 build 20160831...

Hi. So the parental controls are not working as I set them up to-- time limits which vary day-to-day. I followed the instructions and even double checked that the router was set to the proper time....