@fastoy Hi, Since we release the new firmware gradually, some KD110s may not receive the new firmware, so you have one KD110 with the 2.3.15 version and the other one with the 2.3.18 version. Please...

@illcrx Hi Randy, 1. If you cut the strip, the part that does not connect to the controller will become useless, and this product will also not enjoy the warranty service. 2. If you have two...

@9250 Hi, In this case, you can refer to the link below to troubleshoot. What should I do if my Kasa device keeps losing connection or going Offline? And if the issue remains, please help confirm the...

@sysg Hello, Thank you for your feedback here, we certainly appreciate your feedback and feature request. While we don't have any specific details that I can share about if this feature can come to...

@chadwoodhead The tech team was made aware of your issue, and they will likely reach out to you via email to continue the troubleshooting. Please check your email box and confirm.

@Peter555 @Humann Hi, 1. For this issue, please try to reset the smart plug to the factory default settings, and then reconfigure it. How to reset TP-Link Kasa smart switch and plug? 2. If the same...