@craigify A 5-second wake-up time is unusually long, but if the camera is positioned such that its PIR sensor cannot effectively detect motion in the scene, such delays can occur. For instance,...

@ep125KING EP25P4 refers to the EP25 model sold in a 4‑pack. This model stores power consumption data for the past 30 days. If you require data over a longer period, we recommend upgrading to the...

@andy_f Troubleshooting recommendations differ based on the specific error messages encountered during configuration. You may refer to this article to identify the exact issue you are facing and...

@SweetWinn If the HS300 appears offline in the app and its SYS LED is red, the device has lost its Wi‑Fi connection. If the LED remains solid white, check whether the plug comes back online when your...

@BardiaZ Just to confirm, besides the 4 cameras you listed, are any other cameras connected to the hub (even if not used for screen mirroring)? For this specific issue, I’d recommend contacting our...

@D-Wolf Could you share a few photos of the charging dock and its surrounding area? Additionally, could you check if that path you described is logged in the cleaning report?