HS105 plugs(3) used to work with Alexa, now all say "unresponsive"
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Hello. I have three HS 105 plugs right now and have never had an issue controlling them with Alexa. Starting a day or so ago, all three plugs fail to be controlled by Alexa, it just says "Sorry somethings wrong..." for all three, says to disable, then re-enable, which I have done many times without success. It lists all three as "Skill is unreponsive" under the device plug section. Even if I delete and re-add no joy, from either the Kasa or Alexa app. The Kasa app has no problem turning them on and off. I did try the steps on the page to enable them on Alexa(which as mentioned has worked for months and months), and my wireless connections are fine, internet up, changing the remote control status in the app rediscovers on Alexa, but no good. Any help would be appreciated. Thanks.
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@ JJ1 I finally found the solution to this problem. The only thing that solved the error with alexa ¨server unresponsive¨ was to factory reset one of my smart plugs and configure it as the first time and magically, all my plugs worked with alexa again.
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Have had the same problem with a whole housefull of tp-link plugs, switches, and lamps. Found out that there has been an Amazon server outage today 12/07/2021. Hopefully, they'll get it resolved soon! Here's a couple web links to a articles I found:
https://www.theverge.com/2021/12/7/22822332/amazon-server-aws-down-disney-plus-ring-outage
https://www.trustedreviews.com/news/is-alexa-down-4189971
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@Carl I have the same problem. All 4 TP Link still work with the Kasa app, but now Alexa kept saying Device is unresponsive for all.
They've been working fine for 1 month, but today 12/7/2021, all connections to Alexa stopped working.
I have tried disabling reenabling Skills, and reser, readd all devices but nothing worked.
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HS103
Kasa version 2.35.1 Build 977
I can control these devices locally and remotely using the Kasa app
I was able to control these devices using Alexa for the last few weeks until today.
Alexa was able to rediscover these devices but anytime I try to control the devices using the Alexa app or using Echo Show, the error message from Alexa is: Device is unresponsive.
Thank you..
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Hello everyone,
Thank you for your valuable feedback. It is confirmed that the recent incident was caused by an Amazon Server outage on Dec,7. Please check thread below for more details:
[ Announcement ] Kasa Devices Affected by Amazon Servers Outage on Dec 7, 2021
For the fix or progress of this incident, kindly keep an eye on AWS Status website listed in the above thread, we will also keep you updated for any new progress.
Thank you.
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Hello everyone who has posted in the last 24 hours. We were made aware of an AWS outage yesterday that would have affected Kasa as we use AWS as our server host. We are told that the AWS server outage is cleared so everything should be working now.
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That's great. Now, which of the upmteen methods do we use to get things working? Do I need to factory reset all of my EP10's? 1 of them? Forget all in Alexa? etc
-Adam
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