Both new KC115 cameras have very bad lag when viewing live feed.

Both new KC115 cameras have very bad lag when viewing live feed.
Both new KC115 cameras have very bad lag when viewing live feed.
2021-06-24 16:33:09
Model: KC115
Hardware Version: V2
Firmware Version: 2.3.6

Hi, I bought two new KC115 cams the other day and set them up no problem. I'm not new to TP Link as I had NC450 cams then a couple of C200 Tapo one's before. Anyway the issue I'm having is that when I go into the Kasa app and load the live feed screen, there's a horrible lag and it takes a while to load the live feed. Sometimes 10 seconds or more. It's nothing obvious as I have fibre (80Mbps) broadband, the cams like my others are connected just fine. I did try resetting them but it's not fixed it. My C200 cams loaded in an instant via the Tapo app so I'm half assuming this is a Kasa app issue? Anyone else have this problem? All software up to date and I'm using my Samsung S20 Ultra to view with, so it's not down to using an old phone. Just can't seem to get it to load and in the event of actually needing to view urgently, it's not much use to be waiting ages for the screen to load.

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9 Reply
Re:Both new KC115 cameras have very bad lag when viewing live feed.
2021-07-27 18:37:44

@Badjester 

 

Yup, I'm having same issue.  Sometimes it doesn't connect at all and I have to go out of live feed and back in... but then still takes 10-15 seconds 

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Re:Both new KC115 cameras have very bad lag when viewing live feed.
2021-07-28 21:12:45

@Lauranator I did find a partial solution and that is to go into settings within the camera and pick advanced. Then unselect the hardware acceleration. It's not explained what this is fully but it does speed things up when viewing live a bit. It's still slower than I would expect but it's the only part fix I've found.

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Re:Both new KC115 cameras have very bad lag when viewing live feed.
2021-07-28 22:25:52
Yes, it is a very slight improvement, but still too much lag and wait time for the live screen to appear. As you said, if it's urgent to see the live view, it's annoying and not very practical if you need to see it right away.
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Re:Both new KC115 cameras have very bad lag when viewing live feed.
2021-07-29 16:14:11

@Lauranator yes it's a shame and sadly TP Link customer service are absolutely terrible. They always try to blame "router settings" etc. I had to cut the online chat short when I told him I was NOT going to start messing about with my router as it's a camera/app issue! My Tapo cams which had less features worked perfectly. Might go back to them but they don't have sound detection which I really want.

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Re:Both new KC115 cameras have very bad lag when viewing live feed.
2021-09-28 01:35:11

@Badjester Did anyone ever help resolve this for you? I have not had lag issues for about year now but just in the last few weeks all of my cameras have a bad lag time! Most of my cameras are KC120's. 

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Re:Both new KC115 cameras have very bad lag when viewing live feed.
2021-09-28 20:29:27

@Cam_fan  No, I have contacted TP Link support about this a while back. To be totally honest... TP Link products when they work are great. If you need to contact support that's when you realise they're pathetic at helping customers. That's if they ever bother getting back. The chat advisor I spoke to started trying to go down the road of "router settings." I've had this before with them. It's clearly got nothing to do with router settings but he wouldn't listen so I said I wasn't wasting my time. I have noticed the load time for live viewing has coincidentally improved since then. However I now have an issue with both cameras dropping out and losing connection (LEDs flashing.) No idea what that's about. I've tried resetting, I tried off and on. This time I did reset/reboot my router but they still intermittently lose connection. I'm thinking of just getting different cams from a different brand.

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Re:Both new KC115 cameras have very bad lag when viewing live feed.
3 weeks ago - last edited 3 weeks ago

Hello@Badjester , sorry to hear about the less satisfactory experience with our chat support, I wish I could help with your concern.

The lag issue may not be caused by router settings, but router signal strength and quality doplay an important role to ensure sooth live-streaming. It is suggested to make sure the camera is receiving a good signal by checking the signal strength of the camera on the APP:
Kasa app-> Camera Device Settings-> tap name of the device ->signal strength ( tap on the Wi-Fi icon to see the value of the dBm/RSSI)

(-40d- 68dBm is good to average, less than -68dBm is relatively poor : relocate camera or router to get stronger signal)

Also ensure Kasa app and camera are both up to date.

At the same time we would like to have a specialist look into this further via email. Please check your mailbox later and feel free to let us know how it goes. Thank you!

 

 

 

 

 

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Re:Both new KC115 cameras have very bad lag when viewing live feed.
3 weeks ago - last edited 3 weeks ago

Hey @Cam_fan  please ensure the Kasa app and camera firmware are both up to date first. And also confirm camera signal strength on Kasa app are good as I suggested above. 

If your phone is connected to home Wi-Fi / local Wi-Fi network, is there any delay?  May I have a short video clip of issue? 

As KC120 support both 2.4G& 5Ghz, if your router 5Ghz signal strength is good, try to connect one camera to 5Ghz band and see if that helps with the issue, thank you.

What is the model of your router, did you recently adjust any settings or update firmware on the router? Thanks.

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Re:Both new KC115 cameras have very bad lag when viewing live feed.
3 weeks ago

@Solla-topee Hi, one has 4 out of 5 bars of signal and shows -54dBm and the other shows 5 out of 5 bars of signal and is -30dBm so they both have good signal. That's because they are both within 10 feet from the router. As for the email I received with the many many things to try to resolve the issue. I've been through the exact same process before and answered all the questions previously and the advisor then started asking me to change router settings which I am NOT up for doing as it's not my router. My router is a Sky Q Hub capable of 2.4 and 5GHz. I've had the NC450 and C200 cameras before these and they worked fine. My LB130 and KL130B bulbs work fine. My smart plugs too. It's literally since I bought the KC115 cameras that I've had trouble with them. The live feed issue seems to be improved since I posted this thread but the disconnection issues are a problem. I've reset the cameras and it doesn't help. As I say I've answered all the questions in the email you sent before with a TP Link advisor. I've even reset my router on one occasion and nothing seems to sort the issue out permanently. The connection problem is intermittent as sometimes they work for a good few days then suddenly they start dropping out again. I have previously checked a WiFi analyser app and all seemed fine. However I just don't have enough spare hours in a day to keep faffing around with them like this! It's pretty obvious the issue is at TP Links end and not mine.

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