Activity Zones not working

Activity Zones not working
Activity Zones not working
2021-07-04 16:04:54 - last edited 2021-07-04 16:05:59
Model: KC200
Hardware Version: V1
Firmware Version: 2.3.8

Activity Zones on my device stopped working as intended last week, meaning that I'm receiving notifications for activity outside the designated zones. I've tried deleting & re-adding the zones, unplugging the camera & plugging it back in, and have stopped short of attempting a full factory reset as A] getting up on a ladder right now is inconvenient and B] I'm not sure if that will even fix this issue. I can confirm that the notifications are not due to random insects or shadows or anything else wandering into the zones. Was there a recent firmware update that broke this, and/or is there an upcoming firmware update that will fix this?

0
0
#1
Options
7 Reply
Re:Activity Zones not working
2021-07-05 05:54:50

@DynaMike Hello, 

 

Thank you for your feedback, may I have a photo of your Activity Zone setting and also a video clip that detects a motion outside the activity zone?

As sound detection will also trigger notifications, you could turn it off or lower sound detection sensitivity when test Motion Detection: 

https://www.tp-link.com/support/faq/1953/

 

 

 

0
0
#2
Options
Re:Activity Zones not working
2021-07-05 12:09:18

@Solla-topee Attached as requested. As you can see, no shadows or anything else are wandering into the zones. Anyone or anything walking down the sidewalk triggers detection though I specifically exclude the sidewalk (and give myself some extra room just in case). Sound sensitivity is switched off and has never been on, but I checked just in case and confirmed it is still switched off.

File:
KC_Outdoorcamera_07042021_1547.movDownload
0
0
#3
Options
Re:Activity Zones not working
2021-07-12 03:25:14

@DynaMike Thanks so much for sharing all the detailed info. To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved. Thank you!

0
0
#4
Options
Re:Activity Zones not working
2021-07-26 23:09:35

@Solla-topee - can someone please post the solution here to this issue so we can all benefit. I'm having the same issue. 

0
0
#5
Options
Re:Activity Zones not working
2021-07-26 23:15:00

@WolfHunt I received a separate email from Support last week after this had been escalated:

 

"Dear Customer, 

We have located the cause of the problem and it will be fixed in the next version of the firmware updates. Please pay attention to the firmware updates and use the latest version if possible, thank you for your support and suggestions on our products!  Best Regards!Dear Customer,  We have located the cause of the problem and it will be fixed in the next version of the firmware updates. Please pay attention to the firmware updates and use the latest version if possible, thank you for your support and suggestions on our products! 

Best Regards!"

0
0
#6
Options
Re:Activity Zones not working
2021-07-28 23:00:26
Im having same issue, so i look forward to the update. Are we notified when a firmware update is released?
0
0
#7
Options
Re:Activity Zones not working
2021-07-29 07:27:19 - last edited 2021-07-29 07:30:35

@Lauranator Hello, 

May I know the model , firmware  and hardware version of your Kasa camera? 

 

Kasa APP-> click on 3 line on left top--> Settings--> Firmware update, you could check available firmware update there. 

Please always keep Kasa app up to date, when new firmware is released, you will get available firmware, if there is any update on this issue I will also update on this thread. 

0
0
#8
Options