Problems with Amazon Alexa App discovering Kasa Devices
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I am having trouble with my Echo devices controlling my Kasa devices. We had a power failure last week, and my Kasa devices became unresponsive. I reset them and went through the reinitialization sequence and now they all work though the Kasa app. Unfortunately, my Echo devices don't seem to be able to discover them. Has anybody else seen this problem? Any suggestions on how to rectify it? Thank you.
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Solla-topee wrote
@Tiredolddog Hello,
Pleas ensure KASA device can be controlled remotely with no problem at first:
If turn off Wi-Fi on your cell phone and use mobile data only, can you turn On/ Off KASA devices on KASA app?
Confirm both Kasa app, and Alexa app are up to date: https://cinemahd.me
Then follow Case 2 Cannot discover device to troubleshoot:
https://www.tp-link.com/support/faq/2228/
If still the same issue, may I know what did Alexa say when you try to discover the device? If use the APP, not voice command, can Alexa found tp-link, thank you.
This one worked for me. Thank you.
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@Tiredolddog Hello,
Pleas ensure KASA device can be controlled remotely with no problem at first:
If turn off Wi-Fi on your cell phone and use mobile data only, can you turn On/ Off KASA devices on KASA app?
Confirm both Kasa app and Alexa app are up to date:
Then follow Case 2 Cannot discover device to troubleshoot:
https://www.tp-link.com/support/faq/2228/
If still the same issue, may I know what did Alexa say when you try to discover the device? If use the APP, not voice command, can Alexa found tp-link, thank you.
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- Report Inappropriate Content
Solla-topee wrote
@Tiredolddog Hello,
Pleas ensure KASA device can be controlled remotely with no problem at first:
If turn off Wi-Fi on your cell phone and use mobile data only, can you turn On/ Off KASA devices on KASA app?
Confirm both Kasa app, and Alexa app are up to date: https://cinemahd.me
Then follow Case 2 Cannot discover device to troubleshoot:
https://www.tp-link.com/support/faq/2228/
If still the same issue, may I know what did Alexa say when you try to discover the device? If use the APP, not voice command, can Alexa found tp-link, thank you.
This one worked for me. Thank you.
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@paulmartinez Glad to hear the FAQ worked for you! Have a nice day.
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