Problems with Amazon Alexa App discovering Kasa Devices

Problems with Amazon Alexa App discovering Kasa Devices
Problems with Amazon Alexa App discovering Kasa Devices
2021-07-15 11:32:18 - last edited 2021-07-21 11:28:16

I am having trouble with my Echo devices controlling my Kasa devices. We had a power failure last week, and my Kasa devices became unresponsive. I reset them and went through the reinitialization sequence and now they all work though the Kasa app. Unfortunately, my Echo devices don't seem to be able to discover them. Has anybody else seen this problem? Any suggestions on how to rectify it? Thank you.

0
0
#1
Options
1 Accepted Solution
Re:Problems with Amazon Alexa App discovering Kasa Devices-Solution
2021-07-20 15:14:37 - last edited 2021-07-21 11:28:16

 

Solla-topee wrote

@Tiredolddog  Hello, 

 

Pleas ensure KASA device can be controlled remotely with no problem at first:
If turn off Wi-Fi on your cell phone and use mobile data only, can you turn On/ Off KASA devices on KASA app?

 

Confirm both Kasa app, and Alexa app are up to date: https://cinemahd.me

 

Then follow Case 2 Cannot discover device to troubleshoot:

https://www.tp-link.com/support/faq/2228/

 

If still the same issue, may  I know what did Alexa say when you try to discover the device? If use the APP, not voice command, can Alexa found tp-link, thank you. 

 

 

 

@Solla-topee 

 

This one worked for me. Thank you.

Recommended Solution
2
2
#3
Options
3 Reply
Re:Problems with Amazon Alexa App discovering Kasa Devices
2021-07-19 10:44:20

@Tiredolddog  Hello, 

 

Pleas ensure KASA device can be controlled remotely with no problem at first:
If turn off Wi-Fi on your cell phone and use mobile data only, can you turn On/ Off KASA devices on KASA app?

 

Confirm both Kasa app and Alexa app are up to date: 

 

Then follow Case 2 Cannot discover device to troubleshoot:

https://www.tp-link.com/support/faq/2228/

 

If still the same issue, may  I know what did Alexa say when you try to discover the device? If use the APP, not voice command, can Alexa found tp-link, thank you. 

 

 

 

0
0
#2
Options
Re:Problems with Amazon Alexa App discovering Kasa Devices-Solution
2021-07-20 15:14:37 - last edited 2021-07-21 11:28:16

 

Solla-topee wrote

@Tiredolddog  Hello, 

 

Pleas ensure KASA device can be controlled remotely with no problem at first:
If turn off Wi-Fi on your cell phone and use mobile data only, can you turn On/ Off KASA devices on KASA app?

 

Confirm both Kasa app, and Alexa app are up to date: https://cinemahd.me

 

Then follow Case 2 Cannot discover device to troubleshoot:

https://www.tp-link.com/support/faq/2228/

 

If still the same issue, may  I know what did Alexa say when you try to discover the device? If use the APP, not voice command, can Alexa found tp-link, thank you. 

 

 

 

@Solla-topee 

 

This one worked for me. Thank you.

Recommended Solution
2
2
#3
Options
Re:Problems with Amazon Alexa App discovering Kasa Devices
2021-07-21 11:28:10

@paulmartinez Glad to hear the FAQ worked for you! Have a nice day. 

0
0
#4
Options