HS220 Dimmer stopped working -- No power

HS220 Dimmer stopped working -- No power
HS220 Dimmer stopped working -- No power
2021-07-16 01:13:17

I installed the HS220 Dimmer switch 20 months ago.  It worked fine the duration.

 

As of yesterday, the switch lost power.  I checked the live leads going into the swtich and power is going into the switch. The switch has no lights and my Kasa app doesn't see the swtich at all.  Seems to me the switch is bad but I flipped breakers and nothing fixed it.  I tried the reset button as well and nothing happened.

 

Any ideas?

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Re:HS220 Dimmer stopped working -- No power
2021-07-19 09:36:41 - last edited 2021-07-19 10:37:20

@Hawkins1  Hello, 

 

Please make sure the Neutral wire is still properly connected, and other wires do not get loose. 

 

Correctly wiring HS220 requires at least 3 lines in your electrical box: 
 1*Live wire, 1* Load wire, 1* Neutral wire, 1*Ground Wire (optional)
(NOTE: If  No Neutral Wire is present, HS220  can Not be installed   )

•        WHITE wire on switch to NEUTRAL wire.
•        GREEN wire on switch to green/bare copper GROUND wire.
•       Two Screws on the right side of the switch:
        LIVE screw must be connected to LIVE wire 
         LOAD screw must be connected to LOAD wire

 

If still the same issue, the switch could be defective, can you help provide the Hardware version & SN number as well as the proof of purchase ? Thanks

 

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