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Kasa app won't let me set Away schedule for EP10 plugs

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Kasa app won't let me set Away schedule for EP10 plugs

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Kasa app won't let me set Away schedule for EP10 plugs
Kasa app won't let me set Away schedule for EP10 plugs
2021-09-11 13:26:47

Hello,

 

I just got a few of the new EP10 plugs and have had success with them so far. Very easy setup.

 

But one thing is not working.

 

Using the Kasa app, the 'Away' button shows a yellow lock by it. So when I tap on the Away button the schedule does open but nothing works, the only way to exit is to close the app.

 

This 'Away' function is supposed to be usable by the EP10 plugs, at least that's what the website shows.

 

Does anyone know how to get this working?

 

Thank you.

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#1
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3 Reply
Re:Kasa app won't let me set Away schedule for EP10 plugs
2021-09-15 02:00:50

@Slooby  Hello, 

 

EP10 supports away mode.Please ensure your Kasa app it is  up-to-date, then try again on your phone and see if Away mode is accessible. 

If that does not work, may I know the model of your phone and its Andriod / IOS version, Kasa app version, and a photo of your away mode page, thanks. 

 

 

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
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#2
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Re:Kasa app won't let me set Away schedule for EP10 plugs
2021-09-15 12:38:09

@Solla-topee I appreciate your response. I use an LG G6 phone, running Andriod 9. Screenshots attached. (I don't know how to resize them in this message).

 

I cannot find any info showing me why there is a lock shwon on the away button.

 

Thanks!

 

 

 

 

 

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#3
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Re:Kasa app won't let me set Away schedule for EP10 plugs
2021-09-16 11:48:51

@Slooby Thanks so much for sharing all the detailed info, this issue you are experiencing sounds unusual. To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved. Thank you!

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
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#4
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