Cameras going offiline randomly

Cameras going offiline randomly
Cameras going offiline randomly
2021-09-15 23:59:18 - last edited 2021-09-16 00:00:58
Model: EC60
Hardware Version:
Firmware Version:

I have numerous cameras a brand new spot 4 older spots and an outdoor camera.

 

Ec60, kc200, kc400

 

The cameras are constantly going up and down. If I reset one it works for awhile then fails.

 

They are connected to wifi. Blinking green when they aren't working.

 

Seems like only 3-4 are ever online at one time and accessible yet my deco mesh system shows them online.

 

I've changed dns to 8.8.8.8 to see if that helps but nope.

 

Was working perfect a few months ago but now it's constant up and down and it's driving me crazy.

 

We are trying to use the cameras to watch our baby and these network issues have us ready to throw them in the trash.

 

 

 

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#1
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9 Reply
Re:Cameras going offiline randomly
2021-09-16 00:46:56

@Hoocli If you have wireless devices that work on the 2.4ghz frequency(wireless phone, wireless monitor) turn them off and see if it helps.

 

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#2
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Re:Cameras going offiline randomly
2021-09-16 01:14:14

@B.Will house is full of smart switches usingn 2.4ghz. Kasa brand ones.

 

Was working fine with these installed and using them before. Ive had a camera feet from an AP and show offline after moving it to a different plugin 5 feet away.

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#3
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Re:Cameras going offiline randomly
2021-09-16 02:01:20

@Hoocli Turn off 2.4ghz non-wifi devices. They cause interference with 2.4ghz wifi devices

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#4
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Re:Cameras going offiline randomly
2021-09-16 02:30:23

@B.Will Can you elaborate on non-wifi devices using 2.4ghz. I have alot of wireless devices in the house however the deco system we have is supposed to be rated for many more devices then we have.

 

It also worked fine for months with the current setup its just been the last month or so.

 

I have a Deco X60 on every floor wired in. 

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#5
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Re:Cameras going offiline randomly
2021-09-16 12:09:47

@Hoocli Some wireless phones and baby monitor and non-wifi camera's use the same frequency as 2.4ghz wifi but do not connect to wifi

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#6
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Re:Cameras going offiline randomly
2021-09-17 06:57:30

@Hoocli  May I know the model of your Deco Mesh system? Mesh router allow devices to roam from different Aps and this could cause some unstability.

  • It is suggested to use turn off the Mesh feature for  Kasa cameras and see if that helps  (Tapo APP-> tap your device to enter-> Toggle off 'Mesh' button)

If that does not help, try to temporarily disable 5Ghz band on Deco and see camera could work stable. 

  • Confirm Camera firmware and Tapo APP version are up-to-date 
  • Make sure the camera is receiving a good signal , you could checking the signal strength of the camera on the APP:

Kasa APP, go to device  settings->click the name of the device ->signal strength (You could tap on the Wi-Fi icon to see the value of the RSSI:)

Also thanks for @B.Will  suggestion and help!

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#7
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Re:Cameras going offiline randomly
2021-09-17 14:29:07 - last edited 2021-09-17 14:32:59

@Solla-topee They all have 5 bars of strength.

 

I can turn off mesh and see if that helps. I turned off fast mesh already. 

 

Deco app version 2.9.4 

 

the EC60's are 2.3.11

 

Ill try just having them on 2.4ghz and see what happens. 

 

Decox60

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#8
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Re:Cameras going offiline randomly
2021-09-18 05:54:23

@Hoocli So far it seems to be working with mesh turned off. ill be back if it keeps up the problems.

 

Thanks

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#9
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Re:Cameras going offiline randomly
2021-09-18 10:02:07

@Hoocli It sounds good, please keep monitoring the behavior  and let us know how it goes once you get the chance.

At the same time,  we would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved. Thank you!

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#10
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