kasa spot pan tilt camera EC70 unable to connect to your wifi newwork

kasa spot pan tilt camera EC70 unable to connect to your wifi newwork
kasa spot pan tilt camera EC70 unable to connect to your wifi newwork
2021-10-11 16:58:15
Model: EC70
Hardware Version:
Firmware Version:

I am unable to setup my new kasa camera(EC70), I keep getting this error:

Uable to connect to your wifi newwork. I am able to see the camea added to the device list if I exit setup, but it will disappear if I quit the app.

 

the LED is in flashing green status

 

I have tried disable my router's firewall, reboot my router and connect to my cell phone hotspot through 5G network, but it still not working

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3 Reply
Re:kasa spot pan tilt camera EC70 unable to connect to your wifi newwork
2021-10-12 03:23:45 - last edited 2021-10-12 03:24:40

Hello,@GNN 

 

If the LED is flashing Green, the camera has some difficulty connecting to cloud server through WiFi router. Please refer to Case3 in the guide here for detailed troubleshooting: 

What should I do if I fail to configure the Kasa Cam? https://www.tp-link.com/support/faq/2663/

  • If you have a modem, please also turn off or lower modem/router firewall settings.
  • Change the DNS server on the router to 8.8.8.8 for a try.

If the issue persists, can I know the model of your WiFi router? Does camera connect to router directly, not through extenders or is there any advanced  settings that may affect the camera? 

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Re:kasa spot pan tilt camera EC70 unable to connect to your wifi newwork
2021-10-12 20:23:58

@Solla-topee 

yes, i have followed the case 3 guide and still not working. it's connecting to the router directly and dns is set to 8.8.8.8/8.8.4.4 with firewall turned off. my router model is asus ac68u.

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#3
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Re:kasa spot pan tilt camera EC70 unable to connect to your wifi newwork
2021-10-13 01:09:47

@GNN Thanks so much for sharing all the detailed info, this issue you are experiencing sounds unusual. To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, and feel free to let us know how it goes. Thank you!

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