No notifications since last update firmware and Andriod Application

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
No notifications since last update firmware and Andriod Application
No notifications since last update firmware and Andriod Application
2021-11-08 15:49:52 - last edited 2021-11-09 08:58:39
Model: EC70
Hardware Version: V2
Firmware Version: 2.3.11

Since the last firmware and application update I no longer receive any notifications from any of my cameras (EC70). This makes the cameras useless. I have tried

 

https://community.tp-link.com/us/home/kb/detail/291

 

along with other actions I have tried:

1. rebooting
2. powering off and letting the cameras sit

3. resetting to the factory default

4. re-installed the Kasa application multiple times and on multiple devices

I have searched extensively to fix this issue. What I do find is multiple customers / users complaining about the same issue since the last update at the end of last month or beginning of this month. Many of the complaints are asking to roll back the latest changes or provide a older version for them to install.

Is there a solution? Is this solution coming soon?

 

- Adam

0
0
#1
Options
2 Accepted Solutions
Re:No notifications since last update firmware and Andriod Application-Solution
2021-11-09 00:53:29 - last edited 2021-11-09 00:53:54

If you happen to run into this issue I downgraded to version 2.34.0.1007 (2021-08-27) from an apk and got all the functionality back. Whatever the developers did in version 2.35.0.1021 (2021-10-19) broke more than it helped. I am not sure they even tested version 2.35.0.2021 before releasing it based on the number of users I found online with the same issue or other issues related to that release.

Recommended Solution
0
0
#2
Options
Re:No notifications since last update firmware and Andriod Application-Solution
2021-11-09 01:42:19 - last edited 2021-11-09 10:10:37

@abrentnall 

Hello everyone,

Thank you for your valuable feedback! Just wanted to post an update about this concern:

 

Problem Description : some Android phones do not get Notifications since the recent Android Kasa APP update 2.35.0

Model:  Kasa Cameras

Phone: Andriod phone 
Solution/ Fix: 

There will be a new Andriod app v2.35.1 released for this concern soon, please check the Kasa Smart  app update in Google Play

 

Feel free to let us know if the beta works for you or any further feedback in regard to this, thank you!
 

Recommended Solution
0
0
#3
Options
2 Reply
Re:No notifications since last update firmware and Andriod Application-Solution
2021-11-09 00:53:29 - last edited 2021-11-09 00:53:54

If you happen to run into this issue I downgraded to version 2.34.0.1007 (2021-08-27) from an apk and got all the functionality back. Whatever the developers did in version 2.35.0.1021 (2021-10-19) broke more than it helped. I am not sure they even tested version 2.35.0.2021 before releasing it based on the number of users I found online with the same issue or other issues related to that release.

Recommended Solution
0
0
#2
Options
Re:No notifications since last update firmware and Andriod Application-Solution
2021-11-09 01:42:19 - last edited 2021-11-09 10:10:37

@abrentnall 

Hello everyone,

Thank you for your valuable feedback! Just wanted to post an update about this concern:

 

Problem Description : some Android phones do not get Notifications since the recent Android Kasa APP update 2.35.0

Model:  Kasa Cameras

Phone: Andriod phone 
Solution/ Fix: 

There will be a new Andriod app v2.35.1 released for this concern soon, please check the Kasa Smart  app update in Google Play

 

Feel free to let us know if the beta works for you or any further feedback in regard to this, thank you!
 

Recommended Solution
0
0
#3
Options