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Kasa Smart Plugs

HS100 broken?

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HS100 broken?

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HS100 broken?
HS100 broken?
2021-11-10 15:02:57
Model: HS100  
Hardware Version: V3
Firmware Version: latest

Hi,

 

I've got 3x HS100 outlet. One of them went offline today and I can't get it online anymore. I can't even reset it.

What should I do? Is it broken?

 

Here is a video:

https://youtu.be/jtnL7WdQFk0

 

thank you 

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Re:HS100 broken?
2021-11-12 01:17:26

Hey @MiiiR 

Thank you for your video, from the video plug will not respond to a factory reset when press the ' settings' or gear button, it look an hardware with the certain unit. 

I suggest contacting the local retailer or local support to check device warranty. 

 

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