Kasa EP10 not working with Alexa sometime after 2:00 AM 12/7/21

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Kasa EP10 not working with Alexa sometime after 2:00 AM 12/7/21

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Kasa EP10 not working with Alexa sometime after 2:00 AM 12/7/21
Kasa EP10 not working with Alexa sometime after 2:00 AM 12/7/21
2021-12-07 21:56:52
Model: EP10  
Hardware Version: V1
Firmware Version: 1.0.2

I know there is a pinned post to document complaints about Kasa plugs working with Alexa, and that people are posting to it with the latest problems, but I am going to squeak here also in case that pinned post from ~3 years ago isn't noticed by the folks at TP Link. While I'm unsure if the problem lies with TP Link or with Amazon, I hope TP Link can solve the issue.

 

I have 4 EP10 plugs. All work fine with Kasa app. None work with Alexa anymore. This happened sometime after 2 AM PST on 12/7/21, as my Alexa routine to turn off some lights on 3 different Kasa EP10 units worked fine at 2 AM.

 

I tried doing a soft reset on one of my EP10 units by holding power button for 5 seconds, and setting the EP10 up again with the Kasa app. No luck. Still works with Kasa app, but no love from Alexa. I also reset all of my internet devices (Netgear cable modem & router, 3 Eero wifi units) but no help. I've got latest iPhone iOS and Alexa app.

 

Somebody updated something at Amazon or TP Link/Kasa overnight and screwed things up. Hope they fix it soon. Integration with Alexa was the reason I bought the EP10s last month. Without it, they are not useful to me. I don't want to have to maintain and control routines in another app.

 

Kasa EP10

US/1.8 (from back of plug)

Hardware 1.0 (from Kasa app)

Firmware 1.0.2 (from Kasa app)

 

 

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Re:Kasa EP10 not working with Alexa sometime after 2:00 AM 12/7/21
2021-12-08 08:22:16 - last edited 2021-12-08 09:12:11

Hello@Adaminski 

Thank you for your valuable feedback. It is confirmed that the recent incident was caused by an Amazon Server outage on Dec,7. Please check thread below for more details: 

 [ Announcement ] Kasa Devices Affected by Amazon Servers Outage on Dec 7, 2021

Thank you. 

Join Tapo 3.0 Beta APP Test! Explore Kasa Integration, New UI Design, and more with new Tapo 3.0 APP!
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