Kasa 3 Way Dimmer - Orange Light Stays On!

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Kasa 3 Way Dimmer - Orange Light Stays On!

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Kasa 3 Way Dimmer - Orange Light Stays On!
Kasa 3 Way Dimmer - Orange Light Stays On!
2022-01-23 18:17:03 - last edited 2022-03-01 08:08:47
Model: KS230 KIT  
Hardware Version: V1
Firmware Version:

K230 Kit 3 Way Dimmer - Installed all wires correctly on main and satellite switches, however getting steady orange light on main switch. Does not blink orange/green to connect with wireless internet in house. Checked continuity of each wire. All good. How can I upgrade firmware if I can't connect to switch? How can I resolve steady orange light. Connected exactly as outlined in Kasa App for 3 Way Dimmer Switch.

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#1
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1 Accepted Solution
Re:Kasa 3 Way Dimmer - Orange Light Stays On!-Solution
2022-01-26 02:16:12 - last edited 2022-03-01 08:08:47

Hello everyone, 

 

If KS230 3-way dimmer has Orange Led,  please try to factory reset th KS230 main switch and see if the WiFi led flash amber and green

  1. Try to factory reset KS230 as User Guide by pressing RESET button on the left bottom of main KS230 

Press and hold (about 10 seconds) until the status LED blinks amber rapidly to factory reset the3-way dimmer kit.

 

If still the same issue, please email to support.forum@tp-link.com with title [Forum ID 523856 + Model + Description ] with the following request information,  we will have a specialist to look into the issue further. help provide the in the email: 

 

1. the photo of wiring of KS230KIT (note the Main and Satellite switch)

2. the photo of wiring of Old- 3 way Kit if you  kept any of that

3. the LED status on KS230KIT (Wi-Fi Led on the main KS230 , Ring or White circle Led on main & satellite KS230 )

Did you try factory reset on main KS230 

4. When and where did you purchase the device, product SN number. 

 

Note: this thread will be marked as' solution' to let users with the same concern found the information in full and provide additional feedback.

Thank you for your understanding

 

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#2
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Re:Kasa 3 Way Dimmer - Orange Light Stays On!-Solution
2022-01-26 02:16:12 - last edited 2022-03-01 08:08:47

Hello everyone, 

 

If KS230 3-way dimmer has Orange Led,  please try to factory reset th KS230 main switch and see if the WiFi led flash amber and green

  1. Try to factory reset KS230 as User Guide by pressing RESET button on the left bottom of main KS230 

Press and hold (about 10 seconds) until the status LED blinks amber rapidly to factory reset the3-way dimmer kit.

 

If still the same issue, please email to support.forum@tp-link.com with title [Forum ID 523856 + Model + Description ] with the following request information,  we will have a specialist to look into the issue further. help provide the in the email: 

 

1. the photo of wiring of KS230KIT (note the Main and Satellite switch)

2. the photo of wiring of Old- 3 way Kit if you  kept any of that

3. the LED status on KS230KIT (Wi-Fi Led on the main KS230 , Ring or White circle Led on main & satellite KS230 )

Did you try factory reset on main KS230 

4. When and where did you purchase the device, product SN number. 

 

Note: this thread will be marked as' solution' to let users with the same concern found the information in full and provide additional feedback.

Thank you for your understanding

 

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#2
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Re:Kasa 3 Way Dimmer - Orange Light Stays On!
2022-01-30 21:27:52

@EdgarP Did you get this resolved? I'm having same issue. Thx!

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Re:Kasa 3 Way Dimmer - Orange Light Stays On!
2022-02-01 05:26:22 - last edited 2022-02-01 05:27:15

@JDMcG 

I am facing the same issue , orange light stays on reset didn't work. Did you get it resolved

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Re:Kasa 3 Way Dimmer - Orange Light Stays On!
2022-02-01 08:56:53

@Justdav 

no, I gave up for now. I may return the switch for another. 

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Re:Kasa 3 Way Dimmer - Orange Light Stays On!
2022-02-03 20:30:34 - last edited 2022-02-03 20:31:00

@JDMcG 

 

I got a replacement and it's working fine. But I have another issue where if I am trying to dim my kitchen cabinet light less than 100% the light is flicker

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Re:Kasa 3 Way Dimmer - Orange Light Stays On!
2022-02-07 18:35:39 - last edited 2022-02-07 18:36:22

@Justdav 

 

my KS230 flickering issue while dimming is fixed after downgrading the firmware version to 1.0.10. My current version was 1.0.12 which was buggy.

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Re:Kasa 3 Way Dimmer - Orange Light Stays On!
2022-02-25 01:11:56
I am having same issue. Just got these I have a total of 3. Each one had different issues . Last 1 turned on worked well. I shut off power once I got everything configured to install into wall and then switch turned solid amber. Pulled apart to make sure no wires were cracked or bare and nothing. It no longer works.
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Re:Kasa 3 Way Dimmer - Orange Light Stays On!
2022-02-25 02:32:11 - last edited 2022-02-25 02:32:55

Hello   @MrShizzle 

I noticed you have created a support email, our support will follow up your caseTKID220227522

If you have tried a factory reset, can you share the 1) wiring of main & Satellite KS230 2) could you manually turn on/ off  KS230 kit on that support email, thank you. 

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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Re:Kasa 3 Way Dimmer - Orange Light Stays On!
2022-02-25 13:16:49

  @Solla-topee 

wiring is per paper instructions included with kit line - traveler 1 - traveler 2 - ground - neutral for main 

then load - traveler / traveler / ground for companion. 
it was all working for about 5-10 minutes while I did initial install. Then I closed walls up put plates on while power was off and when I turned power back on it was solid orange. 
this is all in brand new wiring from a new install.

i am wondering if a firmware update has bricked the device as I'm reading a lot of complaints about that. This is the 3rd kit device that has done this to me. 

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#10
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Re:Kasa 3 Way Dimmer - Orange Light Stays On!
2022-02-26 16:46:45

 I also have this issue. Switch worked fine for a few days then this happened.  No resets help and there is no WiFi broadcast from the switch, so I can't do anything that way either.  I installed 3 kits, the other 2 kits are working ok.  Support reached out to me with suggestions, but non helped and they have been silent for 2 months now.  I would like the switch replaced as it cost me over $50 for the kit.  Every other switch in my house works fine.  I have already ordered a new kit as my wife is upset about this one switch not working. 

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