KC400 Spot Continuous Streaming

KC400 Spot Continuous Streaming
KC400 Spot Continuous Streaming
2022-02-10 03:16:11
Model: KC400
Hardware Version: V1
Firmware Version: 2.3.7

I am using an iPhone XR (not connected to cell service) for viewing of live streaming as a baby monitor. The camera and iPhone are connected to the same network. Every ~ 10 minutes I get the "Continue Live Streaming" prompt. Why? How do it get rid of this?

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Re:KC400 Spot Continuous Streaming
2022-02-11 01:45:08 - last edited 2022-02-11 01:48:09

Hello @Wirehead 

Thank you for your feedback. 

  • Please try to leave only one phone to stream Camera and see if the ' Continue live stream' message pops up?
  • Turn off VPN on the phone
  • Turn off mobile data on the phone 
  • When 'Continue' message occurs, try to ping camera's IP address on the phone and see if the ping failed or not, refer to Step2 in guide here to ping camera: 

https://www.tp-link.com/support/faq/3261/

 

If still the same, may I know the model of router, and network topology: e.g. ISP XX - router model xx <wireless>camera;  router <wireless> mobile device, thank you~

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