KC420WS Detection Settings not working as expected

KC420WS Detection Settings not working as expected
KC420WS Detection Settings not working as expected
2022-03-14 20:34:16 - last edited 2022-03-14 21:28:18

I have two new KC420WS cameras and neither are providing alerts as expected. Both are up to date on firmware and have strong wifi connectivity.

 

One will send me alerts for any "person" detected, regardless of how I set the activity zone, per pictured below. I get a dozen of these a day if anyone walks by anywhere on the sidewalk. I've adjusted it further and further back from the street with no change.

 

The second has been configured to only alert on person detection, but sends me all motion alerts, even those tagged as motion not mislabeled as person.

 

I swapped all of my V3 Wyze cams with the latest KASA cams and have had pretty terrible results thus far.

 

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File:
KC_DrivewayCam_03142022_1420.movDownload
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#1
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9 Reply
Re:KC420WS Detection Settings not working as expected
2022-03-14 20:48:01 - last edited 2022-03-14 21:28:46

Also my KC401 refuses to limit the notification/bundle them per the app config, also I've noticed that going into the app the "limit notifications" section is missing on all cameras until I re-toggle any of the switches on the page, which I assume is an issue with the app.

 

Here is the notifications page, On the first is as it loads. The second is after i toggle off and back on person detection OR all other notification on and back off. 

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#2
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Re:KC420WS Detection Settings not working as expected
2022-03-15 01:17:27 - last edited 2022-03-15 01:33:45

Hello   @itskevindulac 

Thank you for your detailed post!

 

Do you use Motion & Person detection on the 1st KS420WS, and use Person Detection only on 2nd KS420WS, can I have a photo of motion detections & sensivity settings of them

 

  • Please confirm Kasa App and device firmware are both up to date. 
  • Check if sound/ motion detection has been turned off or sound will also trigger alters
  • Adjust camera motion detection sensitivity settings to low / middle

 

 

Can you help provide some information here for us to analyze the issue: 

  • model of phone and its Android or IOS version:
  • Tapo APP version: 
  • a short video of showing what happens with ' limited notification', is it reproducible?
  • Mac address of camera

 

 

To better assist with your case, we would like to follow up and escalate  through support email, please check your inbox later

Thank you

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#3
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Re:KC420WS Detection Settings not working as expected
2022-03-19 18:15:16 - last edited 2022-03-28 15:26:29

Hello  @Solla-topee 

 

I use Person detection only on all cameras.

 

I am using Android 12 on a Google Pixel 6, and my wife has a Samsung Galaxy S21 also on Android 12, both experience the notifications so I don't think its app/phone related.

 

Please see the video at this link for the reproducible Limit Notification issue I have, on both devices. https://photos.app.goo.gl/pTxX5t59GSt5p46b9

 

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#4
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Re:KC420WS Detection Settings not working as expected
2022-03-21 11:20:17

  @itskevindulac thank you very much for more information yesI escalated your case through support to investigate further please check your inbox for TKID220315337

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Re:KC420WS Detection Settings not working as expected
2022-03-22 02:45:05

Hi   @itskevindulac 

Can I have the Mac address of your KC401, you could share it by private message, thank you 

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Re:KC420WS Detection Settings not working as expected
2022-03-25 17:21:34

  @Solla-topee The issues seem to affect all of my Cameras.

 

Here is another example with my brand new Doorbell, getting a car driving by outside of my detection zone labeled as a Person Detected.

 

It genuinely seems like person detection ignores Detection Zones, not to mention the terrible AI. I get alerts for everything from Cats to birds, bugs, cars, even a skunk, and sometimes nothing noticable moving at all!

 

https://u.tplinkra.com/eVUn0br


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#7
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Re:KC420WS Detection Settings not working as expected
2022-03-28 09:14:30 - last edited 2022-03-28 09:19:28

Hello   @itskevindulac 

After checking with our team, Person Detection uses the full page of Activity zone , not subject or limited to the set Zones. 

It not quite common that motion is also detected as person detection, you could reply support email TKID220315337 directly and see if our seniors and has suggestion for it. 

You could now  delete the photo with MAC or hide the Mac address for security reason. 

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#8
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Re:KC420WS Detection Settings not working as expected
2022-05-16 03:32:11

  @Solla-topee 

Thoroughly disappointing to hear that the activity zones don't apply to person detection!

 

Add to that a problem with the time usually being out of sync and the camera/doorbell is practically useless!

 

 

 

What a pity! Even the message trply feature doesn't work properly!

Solla-topee wrote

Hello   @itskevindulac 

After checking with our team, Person Detection uses the full page of Activity zone , not subject or limited to the set Zones. 

It not quite common that motion is also detected as person detection, you could reply support email TKID220315337 directly and see if our seniors and has suggestion for it. 

You could now  delete the photo with MAC or hide the Mac address for security reason. 

 

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#9
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Re:KC420WS Detection Settings not working as expected
2022-05-16 09:38:03 - last edited 2022-05-16 09:38:15

 Hello  @Malel 

Thank for the feedback, to better assist with the concern, can you start a new thread and provide some case details>? We will try to look into that further, Thank you

Thank you for your suggestion with the Person Detection Activity Zone, you may start a new feature request thread for this feature, so user could thumb-up and comment for this feature, this will help when a feature is raised with related team for evaluation. 

 

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