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24/7 recording to micro SD card stops

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24/7 recording to micro SD card stops

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24/7 recording to micro SD card stops
24/7 recording to micro SD card stops
2022-07-15 14:46:10
Tags: #24/7 Recording / SD Cards #24/7 recording
Model: KC420WS  
Hardware Version: V1
Firmware Version: 2.3.13

I continue to experience issues with the 24/7 recording to micro SD card functionality.  The records randomly stop without any notification and if i try to access the recordings from the Kasa app, i get a message telling me to install a SD card first.  I have experienced this failure on both the KC420WS and KC410S cameras.  I use a variety of different size and manufacturer brand SD cards and the issue is not isolated to a card manufacturer.

 

I can remove the SD cards from the cameras and insert into my windows laptop and it tells me there is an error and will run "scan and repair" and then the card is usable again.  All previous recorded images are also usable.  Other SD cards will indicate they are "write protected" and I have to first run DISKPART to manually clear the WRITE PROTECT Attribute and then run "scan and repair" and then the SD card is usable again in the camera.

 

I currently have a SD card in this situation so here are the details I hope you need to help resolve this:

 

6f9713c40d0b4e40a21137319671704b

 

A check of the file system on the SD card yields

 

3a6123a8c3834467866809a2d4ab5e07

 

 

 

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#1
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14 Reply
Re:24/7 recording to micro SD card stops
2022-07-18 09:50:55 - last edited 2022-07-18 09:55:29

Hello   @DaveGeorgi 

It's good know you have tested the SD card on a computer.

Here is an instruction that helps with troubleshoot SD card problem, kindly give it a try and let us know if it works for you.

What should I do if the SD card doesn’t work properly on my camera?

Please also confirm Kasa APP and Camera firmware are both up to date. 

If PC has found there is some problem with SD card or says the SD card is write protected, I suspect there might be an issue with SD cards itself. 

You could test if the SD card itself is fine using  H2testw software as guide here: How to Verify Fake Micro SD Cards

Note if H2testw has a warning or error, it is recommended to try a different SD card or reach the SD card manufacture for help. 

 

To look into your case further, can you help provide some case details here 

1. photo of H2testw results 

2.  photo of SD cards

3.  photo of the error on Kasa APP 

4.  Mac address & SN of camera (please share via private message) 

5. Kasa APP version

May I know what are the other SD cards have you used on the KC420WS / KC410S separately(please help note the brand/ capacity/ model)?

Please also share your email account and we may need to create a support email and escalate your case. 

 

 

 

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
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#2
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Re:24/7 recording to micro SD card stops
2022-07-18 10:05:01

  @DaveGeorgi 

This sounds quite unusual, may I know what are the other SD cards have you used on the KC420WS / KC410S separately (please help note the brand/ capacity/ model), are some of them brand new SD card or if you purchase the SD from the official stores? Thank you very much!

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
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#3
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Re:24/7 recording to micro SD card stops
2022-07-18 12:06:13

  @Solla-topee 

 

I will collect this detail when i expereince the issue again.

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#4
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Re:24/7 recording to micro SD card stops
2022-07-18 12:09:59

  @Solla-topee 

 

I purchased 2 types of cards.  6 cards in total were all purchased new 3-4 months back.  I have a hard time believing that all the micro SD cards could be failing.

 

07c42da7798946029002555acc1c8b53

 

a51c615b648d428d822aa8f2fbf707ad

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#5
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Re:24/7 recording to micro SD card stops
2022-07-20 20:43:44

  @DaveGeorgi Try a smaller capacity SD card. I have found they work faster. I put 128 GB in cameras that recommend 64 gb and they take much longer to download to my computer for the same amount of pictures 

Good Luck

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#6
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Re:24/7 recording to micro SD card stops
2022-07-20 21:45:56

  @Oldtreker. 

 

I do believe this is related to the size of the SD card.  I only experience this problem with the cameras that have 128G cards.  All my other cameras have 64G or smaller cards installed.  Ive not noticed a speed deviation between between the 128G and smaller cards but all my cameras are on a 1G internet circuit.

 

I believe this is a Kasa app formatting issue of the higher density cards but need to gather the detail to prove it to the support team. One of the failing 128G cards was formatted as FAT32 which is not valid;however, i dont know if it came that way or the Kasa app reformated the card.

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#7
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Re:24/7 recording to micro SD card stops
2022-07-29 21:53:53

  @Solla-topee 

 

The issue occured again.  Here are the details you were looking for:

 

Error on Kasa App

4529f4e98d9b4b13a0f150ae3f687535

 

Errors when SD card is inserted into a windows laptop:

 

449ffd70c32c4c10bfb59a65a1a02a2d

 

 

Properties of SD card after ejecting from Camera and allowing Windows repair:

 

463329139f8e4689bc89e66e5fe938aa

 

Please note the Drive File System being FAT32.  I did not think FAT32 would support a 128G partition??

 

H2TestW results I will post as soon as the process completes

 

 

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#8
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Re:24/7 recording to micro SD card stops
2022-07-29 22:36:56

  @Solla-topee 

 

H2testw results:

 

Warning: Only 6030 of 120549 MByte tested.
Test finished without errors.
You can now delete the test files *.h2w or verify them again.
Writing speed: 2.39 MByte/s
Reading speed: 19.9 MByte/s
H2testw v1.4

 


 

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#9
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Re:24/7 recording to micro SD card stops
2022-08-01 02:58:17 - last edited 2022-08-01 03:07:58

Hello   @DaveGeorgi 

Glad to hear from you again thank you very much for providing more case details! 

From the H2testw test result, the SD card capacity has a warning' Warning: Only 6030 of 120549 MByte tested.'

It seems the SD card has fake memory, or it could be something wrong on SD card itself. Plus the 'White protected' / 'Repair' requirement when insert the cards on a computer,  I'd recommended reach SD manufacture for further test those SD card and check warranty for it. 

 

If possible, make sure your SD card has passed the H2testw test first, no warning or error message,  then use that SD card on the cameras. 

To better assist with your case, I create a support email  TKID220800432 to follow up further, please check your email inbox. 

 

 

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
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#10
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Re:24/7 recording to micro SD card stops
2022-08-01 11:53:27

  @Solla-topee 

 

The warning message is because it only ran the test on the free space on the card.  I did not format the card as I thought you may want some more specifics on the card data.  I will format the card and re-run the test and re-post.

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#11
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12

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Helpful: 2

Views: 1329

Replies: 14

Tags

24/7 Recording / SD Cards
24/7 recording
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